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Work Background
EZRA CoachingOperational Effectiveness Manager
Aug. 2022 - Nov. 2023Toronto, Ontario, Canada
CienaProject Manager
Dec. 2015 - Mar. 2019Abu Dhabi, United Arab EmiratesOversaw specific projects for Ciena Communications which is one of the Top 10 Telecom providers in the world. Managed projects for over 3 years for the entire Middle East Region that ensured telecommunication provision to millions of customers while attaining full CSAT. Managed projects from planning to implementation phases of various multi-million-dollar projects to ensure provision for millions of customers in the middle east. Actively tracked projects on a daily basis to ensure that they were handled within threshold budget and within very aggressive timelines. Fluent in various project management software including: Microsoft Project, SalesForce, ServiceNow and Microsoft Office.
Quanta SecurityOperations Manager
Mar. 2008 - Aug. 2015Toronto, ON, CanadaHead of operations for major night and day events, ensuring safety of visiting patrons and maintained peace of over 5000 attendees. Headed over 50 security personnel on a weekly basis during heavy peak seasons and worked with Police Officers to enforce legal action where necessary. Oversaw protection of cash assets and tickets during transfers at the end of the event, supervised other security personnel doing the same to ensure honest work.
WIND MobileBranch Manager
Jan. 2007 - Jan. 2008Toronto, Canada AreaManaged over 50 sales professionals within a span of two years and coached them on various sales techniques: Customer rapport building, product knowledge, product benefits and closing sales with confidence. Enabled the store to attain Highest and First Place in customer service and customer care amongst all other mobile locations within the entire GTA. Shadowed new employees and ensured their understanding on basic knowledge of Wind policies and products and helped them adjust to the work environment with ease.
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