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Network Power<100 people
Roles
🧑💼66%
C-level Executive
🏦66%
Finance
🔥33%
Startup Founder
Geos
🇮🇳33%
India
🇲🇹33%
Malta
Work Background
Oyster®Product lead: Identity, access management, security: HR SaaS
Jun. 2023Granada, Andalusia, SpainI oversee authentication and authorization models worth $77 million, supporting key growth initiatives. I manage and strengthen Single Sign-On (SSO) protocols, integrate SAML and OIDC technologies, and build advanced authorization models for our mid-market offerings. Models cater to teams and internal and external roles, enabling clients to create custom roles.
IntergiroProduct lead: Ledger & core banking: Payment Infrastructure
Jan. 2023 - Jun. 2023Granada, Andalusia, SpainDeveloped internal tools for managing money flows across different payment rails, such as SEPA, SWIFT, and FX, as well as internal compensating and reconciliation processes to support our finance department. I launched a risk monitoring tools to ensure compliance with AML regulations to assist our legal & finance team.
HopinSr Product manager: Platform Payments: Viritual Events - (Redundancy)
Feb. 2022 - Jan. 2023Granada, Andalusia, SpainI led the development of a unified billing and payments infrastructure across four products. I automated usage-based pricing and implemented customer-led feature flag pricing while establishing a compliant payment and tax infrastructure. Furthermore, I streamlined the billing platform, optimized pricing models, and enhanced the user experience.
Moss | All-in-one spend managementSr Mobile Product Manager: App, Wallets, Wirtual cards: Banking for Business
Dec. 2021 - Feb. 2022Granada, Andalusia, SpainEnhanced Moss's mobile product by incorporating features such as digital wallet provisioning, tokenization, 2FA verification, biometric authorization & 3DS verification. I improved the overall user experience & download rates for all user groups by introducing virtual cards and card credit request flows. In this position, I have developed experience in the complete mobile product development cycle, which involved conducting internal beta testing using staging apps (utilizing testers and Firebase) and coordinating Google/Apple Play beta release streams and review processes.
EventbriteSr Product manager: Ticket management & Inventory: Online Events
Dec. 2020 - Nov. 2021Granada, Andalusia, SpainAs a senior product manager, by sunsetting 'General Admission without tiers,' I streamlined complex products and achieved a 6% increase in NPS and a 9% reduction in ticket creation abandon rates. I successfully presented and gained approval for a new product line, 'Timed Entry,' by effectively communicating the business case to senior stakeholders. Additionally, I conducted a comprehensive UX & CX review that significantly decreased monthly bugs from 15 to 2, a 4% increase in NPS rate, and a 3% rise in ticket publish rate.
SmartRecruitersSr Growth Product Manager: Candidate services: ATS Saas
Nov. 2019 - Dec. 2020Madrid, Community of Madrid, SpainI successfully collaborated with cross-functional leaders to launch a new business area, Candidate Services, overseeing products worth $20 million. Key accomplishments include delivering essential features such as an application tracking system, SmartProfile, and ATS bot and driving a monetizable product vision for 2021. I increased application intake rates by 7% and candidate return rates by 15% by implementing innovative tools such as a Chrome extension for board scraping, a job recommendation tool, and integrating Stripe payments. Additionally, I led change management initiatives in the development team to improve working practices and processes within the product department.
Just Eat SpainGlobal CX Product Manager: Gig delivery economy
Sep. 2018 - Aug. 2019Madrid EspañaI implemented various integrations, REST APIs, and ETL processes to launch the 'Voice of the Customer' program across product groups. This empowered, my execution several customer retention strategies across user groups. I released 'Smart compensation' for end-users, reducing compensation costs by 20% and boosting end-user retention by 6%.
Launched the restaurant partner program, integrating customer reviews on the 'Partner Center' to enhance conversion, restaurant performance scores and customer satisfaction metrics. Additionally I led cross-functional teams in creating user-generated dish photography, resulting in a 9% increase in conversion rates.
AmazonProject Manager: Alexa Data: Machine Learning & Natural Language Processing
Jan. 2018 - Jun. 2018Cambridge, United KingdomADS manages data procurement for Alexa's NLU across devices, functions, and languages. I enhanced operational efficiency and scalability by collaborating with engineers on resource planning and processes. This led to a 15% decrease in critical issues, improved SLA failure rates, and quality problems. My programs increased data utilization by 5%, and operational costs decreased by 0.05 USD per utterance, enabling rapid expansion into new languages. My simplified workstreams reduced resource requirements by 3% and boosted utterance development capacity by 20,000 per month.
Amazon UKCampaign & Product Manager: Video Programmatic Advertising
Oct. 2015 - Dec. 2017London, United KingdomBy mastering optimization in ROAS, Viewability, and CPA KPIs, I drove +1.5M in profit within a year through successful customer acquisition and retargeting strategies across 1M+ campaigns in the EU and CA markets. My consultation in the ES market resulted in a 69% increase in rebookings and a 15% revenue growth. I implemented process improvements and CPA campaign training in the EU5, and CA led to a +12% global performance. Through collaborating with cross-functional teams across the EU, I spearheaded the re-launch of the Amazon Advertising Video product, which generated $8M sales uplift in 12 months. By developing scalable processes and beta-testing templates, I improved KPI performance from 55% to 85%, enabling the creation of global playbooks, enhancing department-wide performance.
dunnhumbyAnalyst: Customer Loyalty: General Merchandise: FMCG: Tesco & Vendors
Jul. 2014 - Oct. 2015Ealing, LondonI conducted revenue-generating customer behaviour analysis for Tesco’s Fortune 500 clients, optimizing sales across channels. By implementing purchase behavioural targeting for a new product, I delivered a +15M uplift in sales for our kitchenware client in one quarter. Specializing in price and promotion strategies, product pairing, and spend-stretching incentives, we successfully retained 61% of high-spending loyal customers in a declining cards category, generating 500,00 GBP revenue in three months through encouraging cross-departmental purchases.
NielsenConsultant Product Manager: Revenue Management Optimization Saas: Heinz
Feb. 2013 - Jun. 2014Hayes / OxfordI retained an' at risk' £2M contract. Working full-time on a client site, I managed creeping scope and created a compelling roadmap. I demonstrated the SaaS product value through consultative category gap analysis, which led to a sales increase of £2.5M in four months for our client, Heinz.
SynovateMarket Research Analyst: Pharmaceuticals
Sep. 2010 - Oct. 2012Synovate london and Synovate SingaporeI assisted in delivering insights on brand loyalty and purchase behaviours in the Healthcare Custom Research Division. I developed a deep understanding of customer behaviour and perceptions of brands, honing my analysis skills and paying close attention to detail to ensure high-quality and accurate outputs..
Institute for Women's Policy ResearchResearcher: Immigration and womens rights avocation: Policy
Apr. 2010 - Sep. 2010Washington DC, USAI supported a project documenting service gaps and the impacts of national policies on Latina immigrants in Arizona, Northern Virginia, and Maryland. This involved analyzing qualitative and quantitative data from interviews and responding to external press releases and information requests. I also received acknowledgement for my contribution to two published reports.
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