Customer Carewords / Gerry McGovernUX Consultant / Researcher
Jul. 2010 - Apr. 2015Working with companies such as Microsoft, IBM, Cisco, VMware, Scottish Enterprise Agency, T-Mobile, Orange, Boots and Tetra Pak to help them understand what the top tasks of their customers are online. By continuously improving the performance of their customers' top tasks, these organisations have improved their customers' online experience and maximised the performance of their websites. Specialties: user research methods, information architecture, content management, web strategy, business analysis, website measurement and improvement, project management.