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Work Background
fractionaluserresearch.comUser Research Consultant
Oct. 2023Offering strategic research services to help:
* Understand user needs and behaviours
* Identify market opportunities
* Inform product strategy and vision Also product discovery research, to: * Explore solutions and concepts
* Prioritise features and roadmap planning
* Establishing product-market fit
* Optimise user flows / increasing conversion
Equal ExpertsUser Research Consultant
Nov. 2022 - Jun. 2023Lead user researcher on an exemplar team embedded in a top University’s student services team to show best practice and user centred design techniques. Projects included: • Ran discovery research to help team identify opportunities for improvement.
• Supported team testing and iterating a prototype student contact service.
Vira HealthUser Research Consultant
Sep. 2022 - Dec. 2022Working with a healthcare start-up helping them define their user research roadmap, as well as delivering the insights they needed about their customers, including: • Helping team to understand opportunities to improve engagement with the treatment plans.
• Interviews with users of the mobile app and its tailored plan to help woman combat the symptoms.
Department for Environment, Food and Rural AffairsSenior User Researcher
Oct. 2021 - Apr. 2022Leading a programme of qualitative research to support the development of services to facilitate the export of goods from GB to Northern Ireland.
AttestSenior User Researcher
Apr. 2021 - Sep. 2021Working for a start-up, leading a programme of discovery & alpha research focusing on the onboarding experience of users of a consumer research survey platform.
ValtechSenior User Researcher
Jan. 2021 - Mar. 2021Leading a programme of discovery research for a high-profile transformation of a leading travel platform.
Ministry of Justice UKSenior User Researcher
Jan. 2020 - Dec. 2020Leading a programme of research to support MOJ's vision for staff services related to HR, finance and procurement.
ProlificUser Experience Consultant
Nov. 2019 - Dec. 2019Oxford, United KingdomHelping a start-up understand the needs of existing customers, and explore areas where user experience could be improved. Also exploring their competitor landscape, possible channels for growth and mentoring team members in user research techniques.
TorchboxUX Consultant
Oct. 2019 - Oct. 2019Helping a leading international development charity (Oxfam) define the information architecture of it's new website.
HM Courts & Tribunals Service (HMCTS)Senior User Researcher
Sep. 2018 - Sep. 2019The Discovery project focused on designing of online services to support care proceedings and granting of adoption orders. For the care proceedings project, I focused on planning and delivering a programme of research activities to support the team in Alpha and Beta.
Department for EducationSenior User Researcher
Dec. 2017 - May. 2018CoventryWorking on a range of projects relating to the Apprenticeship Service (focusing on the end to end employer journey) helping stakeholders and agile teams to identify areas for improvement in the 'live' service.
EY-SerenUser Researcher
Nov. 2017 - Dec. 2017LondonWorking with a leading insurance client. The work involved delivering user research findings to support a series of design sprints for several new insurance products. The research took the form of lab-based sessions with customers.
NHS DigitalUser Researcher
Sep. 2017 - Nov. 2017LondonWorking on an inception phase of a project about mental health information on NHS choices.
Department for EducationSenior User Researcher
Jan. 2016 - Jul. 2017CoventryWorking in an agile team on the development of Gov.uk digital services related to apprenticeships from discovery, through alpha to their launch in beta.
Seren Design LtdUX Researcher
Apr. 2015 - Jun. 2015Working in-house with a leading financial services client. The project's aim was the optimization of online banking services. The work involved delivering user research findings to support a series of development sprints. The research took the form of lab-based sessions with customers and a treejack study.
TorchboxUX Consultant
Oct. 2014 - Dec. 2015Working across a number of projects with fundraising charities, campaigning NGOs and other third sector organisations to provide actionable findings from user research to inform the development of digital communications.
whatusersdo.comUX Analyst
Jul. 2014 - Dec. 2015WhatUsersDo is Europe’s leading remote research platform.
Customer Carewords / Gerry McGovernUX Consultant / Researcher
Jul. 2010 - Apr. 2015Working with companies such as Microsoft, IBM, Cisco, VMware, Scottish Enterprise Agency, T-Mobile, Orange, Boots and Tetra Pak to help them understand what the top tasks of their customers are online. By continuously improving the performance of their customers' top tasks, these organisations have improved their customers' online experience and maximised the performance of their websites. Specialties: user research methods, information architecture, content management, web strategy, business analysis, website measurement and improvement, project management.
Public LifeSenior Project Manager
May. 2007 - Mar. 2009
VSOWeb Manager
Jan. 2005 - Dec. 2006VSO is the world’s leading independent international development organisation that works through volunteers to fight poverty in developing countries.
VML / Good Technology Head Of Client Services
Jan. 2003 - Dec. 2005
Clifford ChanceLitigation Support Analyst
Jan. 2002 - Dec. 2003
Freshfields Bruckhaus DeringerSystems Analyst
Jan. 1999 - Dec. 2002
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