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Work Background
ServiceNowSenior Director Product
Mar. 2022 - Dec. 2024RemoteServiceNow is a cloud‑based platform and solution that delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. • Lead the 40 Product Designer for Workspace Facilities Management, Legal Service Delivery, Contract Management, HRSD, Employee Experience, and Employee Portal business units. • People Management: Expanded the Employee Workflows (EWF) product team by 100% over two years AND built a new EWF management team.
• Revenue Goals: Met KPI’s goals for EWF product revenue of $1 billion in 2024.
• Product Vision: Launched three new products in collaboration with key partners.
• Business Support: Supported four business units with 40 product designers across three geolocations and eight managers.
• GenAI Skills: Delivered generative AI skills for specific use cases across EWF.
• Products at Scale: Support over 20+ products across EWF.
• Product Strategy and Vision: Drove product vision and strategy with key partners.
• Objective Driven OKRs: Delivered exceptional consumer-grade experiences for the complex enterprise business space.
• Drive key strategic initiatives from concept to completion, fostering partnerships with internal and cross-organizational leaders to ensure alignment, reduce barriers, and achieve product success.
• Guide a robust planning process aligned with business priorities, measure success using OKRs, increase visibility, and encourage engagement to deliver impactful work.
• Manage the financial health of the product area, partnering in the annual planning process and allocating financial resources to meet strategic objectives.
• Develop and execute the user experience vision and strategy for Employee Workflow Products.
Image Relay | Certified B Corporation®Chief Product Officer
Apr. 2021 - Mar. 2022Portland, Maine, United StatesImage Relay Digital Asset Management and Product Information Management is a cloud-based software company. Canto Software recently acquired the company. Tasked with creating a product team for a start-up SaaS product company from the ground up with new roles, agile processes, and practices that scale. • Created a product management team, user experience design team, and research design team
• Hired a diverse group of new employees: women, working mothers, and LBGTQ • Created a new customer focus approach to product design and development
• Established Agile process with iterative design and evaluation across teams
• Revamped development team process with new tools and practices
• Increased the velocity of the development team by 54% in 6 months, 101% in 9 months
• Delivered three add-on features, one new product, and ten API integrations
CapgeminiExecutive Director, Human-Centered Design & Digital Transformation Center of Excellence
Jan. 2019 - May. 2021Portland, Maine AreaCapgemini Invent consults and helps companies envision and build the future with innovation and digital transformation. Tasked with arming Capgemini's global network of business consultants to drive human-focused organizational change through mindset, behavioral, and design thinking practices, enabling customer digital transformations. I delivered learning programs designed to promote an HCI culture with design thinking and design systems that support user experience by establishing ways of measuring design impact and aligning with business goals with qualitative and quantitative data. • Curriculum Design: Created and delivered HCI training programs, including Empathy Intensive, Design Thinking for Organizational Transformation, Unconscious Bias in AI, Design Leadership, and custom training sessions.
• Designed and facilitated workshops
• New Business: Launched an Academy for Capgemini customers to address culture change in organizations undergoing digital transformation processes.
• Leadership: Contributed to developing Capgemini's AI ethical practices using design thinking methodologies.
• Scale: Developed enterprise-scale Design Thinking practices, educational programs, and awareness across North America and Europe.
• Business Growth: Supported a 216% expansion in over two years in NA and Europe
• Leadership/Mentoring: Idean Design Leadership Team, establishing career paths, practices, and processes for 700+ designers globally
• Customer Centric: Provided Executive Coaching to customers for transforming mindsets and practices internally for teams and business units to work better together.
• Curriculum Design/DEI: Designed and created a Design Thinking education curriculum, including Design thinking for Product Owners, Ritual Design, Empathy Training, Leadership, Work Culture, and Diversity.
IdeanGlobal Director of Idean Design Academy
Aug. 2017 - May. 2021Austin, Texas AreaIdean Digital Design Agency helped create innovative services, products, and experiences in the industry, specializing in customer experience, user experience, and service design. Capgemini Global Consultancy acquired Idean. The Design Academy is an educational platform for our customers, as well as internal design and user research training. As the Global Director of Idean's Academy; • Created a Global presence for Idean Design Academy
• Created workshops and curriculum to train business leaders and designers in Service Design, Design Thinking, Leadership, Prototyping, Business Canvas Model, and Empathy
• Wrote thought leadership Articles
• Designed and facilitated workshops
• Trained Capgemini Business Consultants in Empathy and HCI practices globally
• Core member of the Idean Design Leadership to ensure quality, project and team processes, and design practices, career development, and work culture
• Worked with the Global studio teams to develop thought leadership and workshops at scale
The University of Texas SystemChief Product Owner and Design
Oct. 2016 - Aug. 2017Austin, Texas AreaITL was an educational think tank in the University of Texas System focusing on reimaging student learning and services by creating a platform for all nine campuses to engage and attract life-long learners. As Product Owner, I drove the design and build of a new educational marketplace platform. In this role, I owned strategic planning as the product owner, systems thinker, UX design+ research, Agile development methodology implementation, and business processes that supported the technology platform. • Process driver: Backlog maintenance and story grooming
• Stakeholders alignment: Unified nine campus stakeholders to be part of the launch of the new product.
• People Management: Managed contractors and vendors who helped deliver system integrations and development in multiple environments. Managed internal teams of mixed contributor roles.
•Product roadmap owner and release planning The platform's product utilizes Salesforce's technologies and Heroku to integrate multiple online educational technologies across the University of Texas System campuses and provides learners with a customized data-driven LRM and Community of Care. Additionally, the learner's achievements are delivered by ChainScript (Blockchain technology) – a first-ever Blockchain technology in the educational space.
IBM WatsonDesign Lead
Mar. 2015 - Oct. 2016AustinDelivered IBM Watson AI and Machine learning enterprise solutions globally. Launched and manage cognitive design teams within IBM Watson Emerging technology business to create custom products for Watson’s largest clients with user research, design thinking and user experience teams alongside engineers.
+ Build two multidisciplinary design teams to deliver emerging technology global enterprise products
+ Established user research practices and processes
+ Scoped design team work and budgets for million dollar proposals
+ Manager design team + Lead customer engagement
projekt202Senior UX Lead + Researcher
Nov. 2013 - Feb. 2015Austin, Texas AreaProjekt202, a digital design agency, specializes in product research and strategy and can deliver concepts to code. Amdocs Limited acquired Projekt202 in 2018. As Senior UX Lead, user researcher, and visual designer, I worked to create processes to bridge the typical chasms between research, design, and development to deliver enterprise user experiences. I was a unicorn in this position, able to participate in the end-to-end lifecycle of product design and development. • Practices and Processes: Collaborated in creating new user research techniques and observation methods. Facilitated opportunity and requirements generation and prioritization sessions with stakeholders. Developed co-creation and participatory exercises to drive service experience solutions.
• Practices and Processes: Identified best practices for employee reviews and design critiques. • DEI: Developed studio's new employee onboarding program.
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