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Work Background
Technical Account Manager
Insider OneTechnical Account Manager
Dec. 2022 - Aug. 2023
Technical Support Specialist - Shopify
The Support HeroesTechnical Support Specialist - Shopify
Feb. 2021 - Dec. 2022Providing technical support for 7 Shopify apps, applying web design and UX/UI concepts to edit the appearance and functionality of the front-end on the apps using HTML, CSS, and JS.
Customer Success Advisor
Emergia Contact CenterCustomer Success Advisor
Nov. 2019 - Sep. 2020Medellín, Antioquia, ColombiaProviding support by solving technical issues for a bilingual line at a worldwide online store and an US retailer company.
Front-end intern
GestiomaticaFront-end intern
Jul. 2019 - Nov. 2019Antioquia, ColombiaHTML and CSS adjustments on CRUD projects.
Customer Support Specialist
TPCustomer Support Specialist
Oct. 2016 - Oct. 2017Medellín, ColombiaSolucionar cualquier inconveniente que presentara un cliente respecto a su viaje, tarifa o aplicación. El trabajo se realizaba en español y en inglés aunque toda la información que se le brindaba al usuario era en inglés.
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