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14
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Work Background
Hillebrandt ConsultingFounder and CEO
Mar. 2024Columbus, Ohio Metropolitan Area
HairClubSr Manager Learning and Development
Jan. 2023Ohio, United States• Pioneer several effective learning initiatives and trainings to drive workforce competence, including New Hire, Customer Relations Manager, Center Manager, Leadership Development, Sales, and software training. • Spearhead a comprehensive performance consultation program in coordination with Human Resources from launch to execution, leveraging outcome metrics to improve employe productivity.
• Partner with IT to overhaul LMS, facilitating a smoother integration with HRIS for exact data monitoring; enhance user experience for all 989 company employees.
• Devise and implement innovative adult learning strategies, and establish technical writing protocols via Microsoft style guide for all training resources, SOPs, and project management; reduce unnecessary training and “info-dumps” and achieve development, implementation, and analysis in alignment with business measures.
• Integrate a company-wide coaching model that enforced messaging on accountability culture and performance expectations; foster partnerships with executives and senior leaders to achieve effective change management and boost business outcomes.
• Organize and edit training manuals, multimedia visual aids, and other educational materials; test all training software and hardware prior to commencing training programs.
• Assess skill gaps for employees in various departments and devise specialized courses to reach identified needs; analyze feedback from users on effectiveness of course material and highlight areas of improvement.
GuidelineDirector, Learning and Development, Service Operations
May. 2022 - Aug. 2022United States• Directed the launch of the Learning and Development Department for a new financial startup; outlined a strategic roadmap to attain departmental learning objectives; formulated learning paths with materials to accelerate employee development. • Coordinated with HR to guarantee a streamlined onboarding process for all new recruits; highlighted obstacles in new hire readiness via curriculum analysis
• Administered training sessions for various departments, delivered lectures on best practices, and oversaw a team of development analysts
InsperityPerformance Consultant, Service Operations
Aug. 2018 - May. 2022Houston, Texas, United States• Conceptualized and built two optimized business processes and accompanying training programs with process mapping, achieving higher department staffing efficiency.
• Oversaw effective collaboration between leadership and stakeholders across business units, accomplishing effective learning strategy execution, projects, and products. Did you receive any positive commendation for your performance?
• Crafted an extensive, user-friendly PM system for all corporate service employees to accelerate productivity; constructed and incorporated training for SaaS implementations.
• Incorporated a robust program to advance facilitation capacities of Performance Improvement consultants and Instructional Designers.
• Revamped the performance levels of learning and technical writing teams by offering effective training opportunities and specialized coaching.
• Led large cross-functional performance improvement projects and initiatives; supported resolving business processes, employee performance, employee development, and teamwork issues.
• Established and developed long-term, trusting relationships with a range of contacts at the highest levels of each organization; defined consulting engagement objectives, scope, and work plans.
InsperityInstructional Designer
Aug. 2018 - Mar. 2021Kingwood, Texas
Money Management InternationalManager, Learning and Development
Jul. 2016 - Aug. 2018Sugar Land TX• Handled a team of internal and external educators, with instructional designers; operated as point of contact and LMS administrator.
• Boosted funding and widened community education opportunities via networking with community service orgs and funding partners.
• Founded and incorporated two new lines of business for student loan repayment counseling and Representative Payee department, involving all associated process mapping, training, and maintenance.
Ignite Restaurant GroupDirector of Learning and Development
Nov. 2015 - Apr. 2016Houston, Texas, United StatesIgnite Restaurant Group Nov 2015 - April 2016
Manager Learning And Development
• Partnered with stakeholders to create a comprehensive learning and development roadmap for diverse restaurant brands.
• Spearheaded Profit and Loss Report training development, boosting managerial efficiency.
• Utilized Adobe Robohelp to streamline an internal help system, improving.
Money Management InternationalInstructional Designer III
Apr. 2012 - Nov. 2015Sugar Land, Texas, United States• Founded and incorporated two new lines of business for student loan repayment counseling and Representative Payee department, involving all associated process mapping, training, and maintenance.
• United with CFPB and College Board on student loan counseling; received Cornell certification to construct the Representative payee department in coordination with the Social Security Administration.
• Created training materials based on performance data and KPIs; monitored delivery of training programs that cultivated high performance and accountability culture.
Dr. Martin AndersonDr Martin Anderson DDS
Mar. 1993 - Aug. 1995Houston, Texas, United StatesDental office manager and dental assistant.
Dr. Ralph CooleyDental Assistant
Sep. 1990 - Jun. 1992Conroe, Texas, United StatesDental assistant, OSHA officer.
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