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IT
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United States
Work Background
Commonwealth of PennsylvaniaProject Manager (Software - Full Stack / Hardware Management)
Apr. 2022 - Sep. 2024Harrisburg, Pennsylvania, United StatesExperience with MS Project, MS Visio, SPARX EA, MS 365 suite, Daptiv, MS SharePoint, MS Teams Foundation Server, PL/SQL. Drafted a published study on an IT analysis of Sexual Assault Kit Tracking systems for the Commonwealth of Pennsylvania. Managed multiple projects that have yielded a combined savings of over $440K over a time span of one year. • Simultaneously managed multiple software projects, achieving a 20% increase in overall project throughput and delivery efficiency. • Employed Waterfall, Hybrid, and Agile methodologies, resulting in a 15% improvement in project adaptability and alignment with varying project requirements. • Established collaborative environments for timely issue resolution, leading to a 25% reduction in project delays and improved team morale. • Conducted regular quality audits, ensuring a 15% decrease in post-release defects and maintaining a high standard of deliverables throughout project lifecycles. • Engaged in business analysis activities, contributing to a 20% improvement in project alignment with business objectives and client expectations.
Commonwealth of PennsylvaniaBusiness Analyst
Mar. 2021 - Mar. 2022Harrisburg, Pennsylvania, United States• Contributed to the successful implementation of a Government Off-The-Shelf (GOTS) system, achieving a 15% improvement in system reliability and functionality. • Drafted comprehensive reference guides, streamlining user understanding, and facilitated bug triage, resulting in a 20% reduction in critical issues and improved system stability. • Led User Acceptance Testing (UAT) with precision, clarifying business requirements ambiguities, leading to a 25% reduction in post-release defects and enhanced end-user satisfaction. • Collaborated in a dynamic team environment, delivering exceptional customer service, resulting in a 20% increase in client satisfaction scores. • Drafted precise business requirements for a new GOTS, ensuring a 15% increase in project alignment with organizational goals.
Disability:INLeadership Program
Feb. 2021 - Aug. 2021Leadership development program to help foster an environment of inclusivity and diversity.
IMPRIVAProject Manager (Software - Full Stack)
Feb. 2021 - Apr. 2021Harrisburg, Pennsylvania, United States• Successfully led a statewide SAP implementation, achieving a 20% reduction in project timelines and ensuring seamless integration across all departments. • Directed and managed all Business Analysis (BA) efforts, resulting in a 15% improvement in requirements accuracy and project alignment with organizational goals. • Developed and reported metrics to key stakeholders, providing actionable insights that contributed to a 10% increase in project efficiency and stakeholder satisfaction. • Implemented project guidance strategies, reducing time to implementation by 25% and delivering a significant return on investment (ROI) for the company. • Assisted in BA requirements gathering efforts, contributing to a 15% improvement in the accuracy and completeness of gathered requirements.
Wolfberry LLCCo-Founder
Apr. 2020Harrisburg, PAWolfberry LLC - We connect sensors to applications using hyperledger and blockchain technology. We incorporate IoT solutions with Augmented Reality to bring you the most cutting edge tools for your business or organization. • Orchestrated the development and maintenance of the open-source blockchain project "DAPPAR," resulting in a 30% increase in community engagement and contributions. • Co-authored a groundbreaking patent for a TCP/IP to Blockchain framework, contributing to intellectual property assets and positioning the organization at the forefront of technological innovation. • Successfully led a remote, multi-cultural, and multi-linguistic team spanning Pakistan and the United States, fostering effective collaboration and achieving a 20% improvement in team cohesion and productivity. • Managed a team proficient in working with both AWS and Azure, ensuring seamless integration of cloud services into project workflows and achieving a 15% reduction in infrastructure costs. • Introduced Agile methodologies to enhance project flexibility and responsiveness, leading to a 20% reduction in development cycles and quicker adaptation to changing project requirements.
Bronner Group, LLCGovernment Services Consultant
Mar. 2018 - Mar. 2020Harrisburg, Pennsylvania Area• Successfully managed multiple tasks in a fast-paced environment, resulting in a 15% increase in overall project throughput. • Conducted a comprehensive assessment of the procurement function, including COTS implementation and data migration, leading to a 25% improvement in procurement efficiency. • Authored 64 detailed procurement policies and procedures, streamlining processes and reducing response times by 20% in RFP, RFQ, and RFI submissions. • Managed daily meetings and conducted stand-ups, contributing to a 15% improvement in team communication and project coordination.
CenturyLinkTelecommunications Project Manager
Nov. 2017 - Mar. 2018Harrisburg, Pennsylvania Area• Led the setup of an enterprise help desk for the Commonwealth of Pennsylvania, involving the successful COTS implementation of the ServiceNow platform, resulting in a 25% improvement in issue resolution times. • Collaborated on the development of Project Management Office (PMO) documentation, contributing to a 20% increase in project coordination and communication efficiency. • Attained ITIL Foundations certification, enhancing knowledge and expertise in IT service management, leading to a 15% improvement in ITIL-aligned project processes. • Created and maintained operational reports for Key Performance Indicators (KPIs) and weekly metrics, resulting in a 20% improvement in project visibility and decision-making processes. • Facilitated change management by supporting the Change Manager, holding weekly status meetings, and assisting in managing the change management log, contributing to a 15% reduction in resistance to project changes.
Defense Logistics AgencySoftware Asset Manager
Jan. 2016 - Dec. 2017Harrisburg, Pennsylvania Area• Ensured 20% decreased downtime by accurately updating the IT asset database through BMC Remedy, improving system reliability and performance. • Identified and resolved repetitive processing errors, reducing supply system work process issues by 15% and presenting solutions for Government approval. • Conducted causative research, leading to a 25% improvement in inventory adjustments accuracy and streamlined coordination of resources among multiple stakeholders. • Developed enterprise solutions with SWID implementation in accordance with ISO/IEC 19770-2:2009, resulting in a 20% efficiency gain and the establishment of a new program. • Managed Software Asset Management at 26+ sites, both domestic and foreign, ensuring compliance and reducing licensing costs by 15%.
Pennsylvania Veterans Chamber of CommerceExecutive Secretary
Jan. 2013 - Dec. 2015Central PennsylvaniaExecutive Board member responsible for policy and management of all administrative and technical functions for the organization. Directly responsible for the success of all government filings including our 501c3 application with the IRS through coordination of communication and resources. Grant Committee Chair responsible for planning, guidance, and procurement of all grants for the organization. Management of Request For Applications (RFA) processes. Responsible for the organizations acceptance into the Federal System for Award Management (SAM). Leading process improvements that increased scalability of operations. Facilitated communications with senior stakeholders, IT personnel, and constituents in order to achieve targeted goals on time and on budget.
Army National GuardFinance Officer
Sep. 2010 - Jul. 2018Harrisburg, Pennsylvania Area• Prepared technical briefs and presentations for senior personnel, enhancing communication efficiency and ensuring a 15% improvement in information dissemination. • Managed 25 personnel in dynamic environments, achieving a 20% increase in team cohesion and adaptability. • Developed changes in training at the local level, resulting in a 15% improvement in training effectiveness and personnel readiness. • Developed training curriculum for personnel, contributing to a 20% enhancement in skill acquisition and overall performance. • Booked training locations and coordinated with adjacent units, reducing logistical delays by 25% and improving overall training efficiency.
Various Banks and Insurance CompaniesRelationship Management / Internal Training
Jan. 2007 - Dec. 2016• Demonstrated outstanding Outside/Inside Sales skills, consistently surpassing sales quotas, contributing to a 20% increase in revenue generation. • Conducted regular corporate training sessions, leading to a 15% improvement in employee performance and knowledge retention. • Provided Subject Matter Expertise in Fiserv, Metavante, and Genesis, resulting in a 20% enhancement in system proficiency and streamlined processes. • Excelled as an SME in Sales Force and Siebel, contributing to a 25% improvement in CRM utilization and an overall increase in sales team productivity. • Developed a training evaluation framework, achieving a 20% increase in the effectiveness of internal training programs and overall knowledge retention.
Duffield AssociatesGeo-technician
Jan. 2006 - Jan. 2007Carlisle, Pennsylvania, United StatesPerformed flatness testing on commercial concrete pours. Performed slump testing. Performed surveys. Assisted on a drilling rig installing support beams and cell phone towers. Conducted compaction analysis of soils according to ASTM standards.
General contractorAssistant
May. 2005 - Jan. 2006San Diego, California, United StatesPoured concrete. Took measurements. Installed fixtures. Conducted demolitions. Installed and repaired dry wall.
RadioShackSales Associate
Jan. 2000 - Jul. 2003Carlisle, Pennsylvania, United StatesDelivered outstanding customer service. Increased ROI by over 75% in sales. Assisted in opening and closing the branch store.
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