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Network Power<100 people
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💸100%
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Geos
Work Background
Self EmployedFreelance Writer
Jul. 2020Bucharest, Romania
Hilton Garden InnFront Desk Supervisor
Jun. 2019 - Jul. 2020Bucharest Airport
AerotravelCompany Representative/Tour guide
May. 2018 - Sep. 2018Skyathos GreeceMeeting guests at the airport,bus transfer guests to their accommodation,organizing and hosting welcome
meetings (sometimes for up to 200 people),selling and organizing excursions and other activities,selling rental car and other services,responding to client's queries (this may involve being on duty for set times each day),handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries,etc. Accompanying customers on excursions on weekly basis as a guide on weekly sea trips.
Free LancerInternational Tour Guide
Feb. 2018 - May. 2018Within 23 wards, Tokyo, JapanDescribe points of interest around the city to the group and answer any questions, which requires a
comprehensive history of each check point Provide directions to visitors who would like to check out a specific area at a later date, and provide
information related to lodging, food and other amenities Monitor the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules Distribute materials to the group at the beginning of the tour, which includes audio headsets and brochures Greet visitors as soon as they get on board the bus, and show people to their seats if necessary Be willing to put own spin on tour points, such as making jokes and providing insightful commentary Work with management to develop new tour routes based on sites visitors have expressed interest in Maintain a positive, friendly demeanor at all times Determine if any guests have physical restrictions that should be considered Clearly and articulately provide information to guests in an engaging manner Answer any questions that the guests have Point out location of lavatories and water fountains along the way Demonstrate extensive knowledge of our facility and related topics Remain calm, friendly, and enthusiastic at all times Deescalate any tension with difficult guests Escort guests through the tour, taking breaks as needed Keep the tour moving on schedule while still being considerate to guests Know all safety and security protocols
ROMANIAN AIRPORT SERVICESGround handling agent
May. 2017 - Aug. 2017OtopeniGreeting passengers on arrival at the airport Answering any queries passengers might have about their journey, Checking bookings and issuing
boarding passes, Keeping passengers updated on any changes to flight information Directing passengers to the correct gate for their flight, Weighing and checking in luggage,Responding in a
calm and professional manner to customer complaints, Following security procedures.
Make sure that birder regulations on both visas and luggage are followed.
Take requests for seat changes from passengers and make flight announcements on public address systems. Opens gate or allows passengers to board airplane.Makes direct contact with the aircraft crew.
Assists elderly, disabled, or young passengers to board or depart from airplane, such as moving passengers
in wheelchairs.
Acquired skills and knowledge: Wizz Air,KLM/Airfrance,Turkish Airlines check-in/boarding systems operations
GTA Travel JapanInternational Tour Guide-Japan&Romania
Oct. 2008 - Jan. 2017JapanCoordinating the main touristic activity,guiding large groups of foreign tourists Offering full time assistance and suport for tourists in several languages In charge of transportation and accomodation of tourists groups In colaboration with large Tour Operator-GTA Japan,JTB Japan,Atlantic Tours Bucharest
PRINCE PARK RESIDENCE BUCHAREST 4*Receptionist
Oct. 2007 - Aug. 2008Bucharest, RomaniaDealing with bookings,completing procedures when guests arrive and leave choosing rooms and handing out
keys, preparing bills and taking payments taking and passing on messages to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items) all Incoming calls at a hotel. handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.
Process Payments
When a guest's stay is over, handle check-outs. At this time, issue payments such as additional room charges and process debit or credit cards to pay for room fees. From providing additional linens to handling complaints about noise or room temperature, hotel receptionists are responsible for accommodating guests during their shifts. They contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.
Aerotravel Lufthansa City CenterProject Manager
Mar. 2007 - Jun. 2007Bucharest, Romania* Developing travel offers and programmes between Japan and Romania-project based
Paralela 45 TurismTour Guide
Mar. 2005 - Oct. 2006Bucharest, Romania* Guiding tourists groups,managing all the activity according to company's schedule, supervising the accomodation and transportation of the groups to certain locations
Nagashima Japanese Restaurant and Karaoke ClubAssistant Manager VIP Protocol
Apr. 1999 - Jan. 2007Gunma Ken Province JapanHostessing,welcoming the clients,making reservations for large groups of costumers,organizing birthday
parties or company parties.
Providing VIP services and respecting the Japanese protocol.
Attending daily meetings.
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