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Work Background
Information Security Services Vice President
U.S. BankInformation Security Services Vice President
Apr. 2017Lead a team of 15 Information Security Engineers aimed a implementing compliance procedures and processes for centralized Key and HSM Management team.
Senior Director Terminal Management Systems
Elavon, Inc.Senior Director Terminal Management Systems
Nov. 2014 - Apr. 2017KnoxvilleResponsible for the technical architecture of terminal management systems that drives point of sale downloads. Includes but not limited to Oracle and Windows patching as well as data capacity planning. Run projects for the team to ensure meeting the company needs on point of sale growth and feature releases.
Director Product Marketing
Elavon, Inc.Director Product Marketing
Jan. 2010 - Nov. 2014Knoxville, Tennessee AreaHandled Go To Market strategy and product implementation activities for all point of sale and value added products. This would include from POC to pricing to features to development to pricing to out the door planning and all activities. Would handle writing all product related materials for external distribution.
Director Product Management
Elavon, Inc.Director Product Management
Jan. 2003 - Dec. 2010Knoxville, TennesseeHandled product design working with developers on building out products as desired. Responsible for BAU support as well as Go to market activities. Responsible for all testing and bug fixes of owned products.
Manager Technical Support Operations
Elavon, Inc.Manager Technical Support Operations
Apr. 1997 - Jan. 2003Knoxville, TennesseeRan the inbound call center for technical support on wireless, distributed and hosted products. Responsible for 30+ employees ensuring the meet call quality standards set forth by company.
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