LiveWireLIVEWIRE, INC. • Milwaukee, WI • 2024
Jan. 2024 - Oct. 2024Lake Geneva, Wisconsin, United StatesLIVEWIRE, INC. • Milwaukee, WI • 2024 Head of Global Commercial Operations
As head of global commercial operations at LiveWire, an electric motorcycle brand backed by Harley-Davidson, I led strategic commercial initiatives to position the company for long-term profitability by 2028. I oversaw an $18M budget, driving operational and sales strategies across North America and Europe. Managed a team of 35, strategically streamlined to 17 employees after a comprehensive restructuring to align resources with market demand and volume targets, optimizing our path toward sustainable growth. • Pioneered Alternative Go-to-Market Strategies: Successfully navigated traditional dealership model challenges at LiveWire by implementing a direct-to-consumer approach enhancing customer access and expanding market reach.
• Captured #1 U.S. Market Share for EV Motorcycles: Drove Brand Leadership in EV Market, achieving a shipment milestone of 466 units in December, through key partnerships with dealers, impactful dealer programs, and targeted advertising.
• Streamlined Operations for $10M Savings: Achieved a $10M budget reduction by restructuring commercial operations in the U.S. and Europe, optimizing headcount and resources to better match volume projections.
• Resolved 80% of Recalls Within 3 Months: Built a comprehensive service and aftersales structure, addressing three major safety recalls and closing 80% of affected cases within 3 months.
• Established a 'One for All' Culture for Enhanced Performance: Cultivated a unified, collaborative approach within the commercial team, aligning efforts with executive leadership’s vision.