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Work Background
Genpact EMEADigital Marketing Specialist
Feb. 2024Lisbon, PortugalCurrently managing client relationships, goals & budgets, in order to develop and execute high-performing Social Media ad Campaigns. I´m optimizing the Customers´ campaigns for maximum ROI, via ongoing analysis and data-driven bidding strategies. Additionally, I´m proud to be the author of client success stories for the Top Social Media, based on my successful campaign optimization recommendations.
RevolutCustomer Support Specialist
Jul. 2022 - Jan. 2024Porto, Portugal-Customer Support via Chat and Phone;
-Transaction History Clarification;
-App Basic IT Troubleshooting;
-Vulnerable Customer Handling. Retail Account Support:
App Navigation, Plan Subscription, Cards, Pockets, Vaults,
Open Banking,Revolut Pro, Smart Delay, Lounge Pass,
Group Bills, Rewards & Cashback; Retail Product Support:
Log-in & Access Recovery, Revolut Under 18, Brexit, Beta Tester,
KYC & Personal Details Update, Apple/Google/Garmin Pay Support;
agap2IT PortugalInformation Technology Application Support
Jan. 2022 - Jul. 2022Lisboa, PortugalIT & Finance Support on EMEA Markets for BNP-Paribas CIB - OMR App. Monitoring & Support on Daily Activities; - Functional Analysis and Solution proposal;
- Incident Management & Reporting;
- Follow up on Technical Issues;
- Proactivity towards business impact;
- Anticipation of future needs;
Experis/Manpower GroupIT Help-desk Analyst
Apr. 2021 - Jan. 2022Lisboa, PortugalB2B IT Support for Plastic Omnium (PO);
Supporting Markets: Spain, UK, India. Windows 7&10 OS;
MS Office;
MS Teams Support Specialist;
VPN-Pulse Secure;
Active Directory;
MS Bitlocker;
InWebo Console;
Plastic Omnium Local Apps;
Easy-vista Ticketing System. SAP Support for Plastic Omnium (PO);
Supporting Markets: Spain, France, UK. SAP - Scoop Profile Creation & Roles Attribution on Production System; SAP - Scoop Profile Creation & Roles Attribution on Pre-Production System; SAP - Scoop Access Account Basic Troubleshooting;
SAP - BI & Qlikview Profile Creation & Roles Attribution;
SAP - Block & Unblock User's Accounts. From Oct.2021 until Jan.2022 I supervised 3 Agents on the Lisbon Office, who performed SAP Support for Plastic Omnium.
ManpowerGroup Talent SolutionsIT Help-desk Analyst
Mar. 2019 - Apr. 2021Lisboa, PortugalWindows 7&10 OS;
MS Office;
MS Teams Support Specialist;
VPN-Pulse Secure;
Active Directory;
MS Bitlocker;
InWebo Console;
Plastic Omnium Local Apps;
Easy-vista Ticketing System; SAP Support for Plastic Omnium (PO);
Supporting Markets: Spain, UK. SAP - Scoop Profile Creation & Roles Attribution on Production System; SAP - Scoop Profile Creation & Roles Attribution on Pre-Production System; SAP - BI & Qlikview Profile Creation & Roles Attribution;
Alphanumeric SystemsFinance Help-desk Analyst, Homeworker
Nov. 2017 - Mar. 2019Tagus ParqueB2B IT Support for GlaxoSmithKline (GSK); Supporting Markets: Greece, Cyprus, UK, USA. Troubleshooting for Finance Issues in SAP, MERPS & CERPS in:
Cost Centre Manager;
Grant of Authority;
Provisioning;
Invoice Verifier;
Shopper Basic;
Travel and Expenses Employee/Assistant – T&E Creation and Submission; Travel and Expenses Manager; Concur SAP Support;
Alphanumeric SystemsIT Help-desk analyst, Homeworker
Aug. 2016 - Oct. 2017Tagus ParkB2B IT Support for GlaxoSmithKline (GSK); Supporting Markets: Greece, Cyprus, UK, USA. MS Office Support;
Printer Mapping;
GSK Programs and Applications;
iOS Support (for iPhone and iPad) on GSK Applications;
Basic Troubleshooting for Simple Hardware Issues;
VEEVA Support.
Phone call attendance; Reply to e-mails; Reply to IT Requests via Live Chat Service;
Registration of all incoming contacts and Ticket Creation in Remedy System. B2B Finance Support for GlaxoSmithKline (GSK); Supporting Markets: Greece, Cyprus, UK, USA. Provisioning;
Invoice Verifier;
Shopper Basic;
Travel and Expenses Employee/Assistant – create and submit T/E;
Travel and Expenses Manager – Approve T/E.
Brazilian Bikini ShopCustomer Service Representative, Homeworker
Mar. 2015 - Aug. 2016Nice, Provença-Alpes-Côte d’Azur, FrançaCustomer Support for Brazilian Bikini Shop;
Supporting Markets: Greece, Cyprus, Italy, Spain, UK, the Baltics, North, Central and South America, South Africa, Israel, Turkey. -Phone Call Attendance;
-Customer Emails Attendance;
-Chat Service Attendance;
-Product and Order Clarification;
-Payment Confirmation of Orders;
-Provision and Clarification of: Shipping, Exchange, Return & How to Order Information;
-Text Editor & Translator for: Product Descriptions, Categories Description, Company Newsletter in Greek, Facebook Posts in Greek and Spanish.
Ericsson Order-desk Accountant
Dec. 2012 - Mar. 2013Lisboa e Região, PortugalB2B Order-desk Support for Vodafone, Ericson and TNT;
Supporting Markets: Greece, Cyprus, Italy, Spain. -Phone Attendance;
-Stock Verification and Management;
-Route Order;
-Weekly & Monthly Reports, Outstanding Report;
-KPI´s Report.
Siemens Global Shared Services GO DC-PT EFSJunior Accountant
Nov. 2011 - Oct. 2012Lisboa, PortugalJunior Accountant for Accounts Payable DX Project;
Supporting Markets: Greece, Malta, the Baltics. Invoice Posting on SAP;
Vendors' Payment;
Month-end Closing;
S.O.A. Controls;
Phone Contact with Vendors.
Siemens Global Shared Services GO DC-PT EFSJunior Accountant
Nov. 2010 - Oct. 2011Lisboa, PortugalJunior Accountant for Accounts Receivable DX Project;
Supporting Markets: Greece, Malta, the Baltics. Invoice Posting on SAP;
Clarifications;
Banking Reconciliations;
Month-end Closing;
S.O.A. controls.
Hellenic ArmyOffice Assistant, Urgent Military Messenger
May. 2007 - May. 2008GréciaMilitary Service, Mandatory; Greek Army. Principal Functions as Office Assistant Location: Soufli, Evros, Thrace
Receipt, Registration and Distribution of documentation to other departments;
Distribution of Internal Correspondence;
Distribution of Monetary Values;
FAX messages; Messenger of Urgent Military Correspondence:
Receipt and Posting of Urgent Military Documentation from Mesolonghi 2/39 Campus, Aitoloakarnania, to the General HQ in Patras, Achaia.
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