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Work Background
TwitchGlobal Community Manager
Aug. 2024United States
TikTokGlobal Operations Specialist
Dec. 2020 - Apr. 2024Los Angeles, California, United States
BirdOperations Specialist
Jul. 2018 - Mar. 2020Greater Los Angeles AreaCreated, and implemented daily SOPs to improve KPIs throughout the team.
Built close relationships with stakeholders to stabilize business and sustain growth. Transitioned markets from gig mechanic operations to contingent labor.
Facilitated successful recruitment processes to source viable candidates and funnel them through onboarding processes.
Engaged with small businesses using SalesForce.
Facilitated support for chargers, mechanics, and small businesses through Zendesk requests.
Outlined a fresh onboarding process for new colleagues.
MeUndiesCustomer Experience
May. 2016 - May. 2017Greater Los Angeles AreaEngaged customers with support, knowledge of product, and website navigation using Zendesk.
Created SOP's and implemented processes to facilitate solutions for the team.
Assisted in community management across multiple social media platforms. Captured and relayed customer feedback to key stakeholders helping drive business decisions and promote growth.
Oversaw the development of team building and culture initiatives within multifaceted departments.
Universal Music Publishing GroupAssistant, Synch Licensing
Jul. 2015 - Jan. 2016Santa Monica, CaliforniaAssisted with maintaining synch quotes and licenses, including logging quotes, uploading quotes and license requests. Reviewed information given for accuracy, compared with previous entries and updating data to ensure all deal information is current and accurate prior to administration issuing licenses. Assisted with any tasks or projects given by Clearance.
AppleBack Of House Specialist
Oct. 2011 - Jun. 2015Pasadena, CaliforniaEnsure the store is fully stocked and product is up to visual standards equally on the floor and in back of house.
Maintaining excellent customer service for customers over the phone, and in person. -Learn and manage new internal systems, and provide training.
Managing/Executing all incoming and outgoing shipment. Manage and Oversee inventory systems and shrink levels for the store.
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