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Work Background
OrangeBusiness Relationship Manager
Jul. 2023Bucharest, Romania• Facilitate and coordinate the Customer Service & Business Performance Data Reporting pipeline, ensuring customers’ priorities for new or changed initiatives are aligned with desired business outcomes and are effectively established and articulated.
• Collaborate with business leaders to identify opportunities, evaluate sequence, and shape initiatives for strategic value.
• Mediate discussions between business requestors and business analysts to enforce delivery expectations and an incremental business capabilities approach.
• Run a centralized backlog for each Business Portfolio and monitor it according to the Roadmap Year and C&D exercise (incl. Stakeholders analysis, Expectation Management, and Trust Engagement).
• Support capacity & demand flow and maintain project tools (Jira, Confluence, Tableau) up to date and facilitate a transversal overview of initiatives planned or ongoing.
• Act as the first point of escalation for business inconsistencies during the entire project life cycle.
OrangeBusiness Analyst (role of Product Owner)
Oct. 2021 - Jun. 2023Bucharest• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes, and develop strategies for enhancing or further leveraging these processes.
• Coordinates the end-to-end process of implementation & delivery of the business change requests within releases, from the steps of receiving the requirements from the business units - to the production delivery phase.
• Single point of contact (SPOC) for data owners and other key stakeholders.
• Enhance release structure according to the company’s objectives, integration in time, and based on the available resources.
• Support capacity & demand flow and keep recurrent reports up to date and facilitate a transversal overview of initiatives planned or ongoing.
• Handle changes proactively.
Telekom RomaniaBusiness Analyst (role of Product Owner)
Jul. 2013 - Sep. 2021Bucharest, Romania• Improved the demand management process and release structure in alignment with company objectives, integrating timing and available resources.
• Analyze, plan, monitor, report, and release initiatives, change requests, and enhancements for the IT Telekom unit.
• Coordinates the end-to-end process of implementation & delivery of the business change requests (CR) within releases, from receiving business requirements to production delivery setup: planning, analysis, CR validations after the analysis, deployment, UAT, and delivery in production.
• Act as a first point of escalation for business inconsistencies during the entire release cycle. • Support capacity & demand flow and keep recurring project status sessions.
• Delivers executive reports and presentations.
ROMTELECOMIT Support & Project Specialist
Mar. 2007 - Jun. 2013Sector 1, Bucharest, Romania• Manage project portfolios operating in the Microsoft Project tool.
• Create project tracking reports by categorized status criteria (CAPEX/OPEX, contract/supplier, and closed/open projects).
• Regularly provide formal project status reporting to senior management, project managers, and the team to ensure transparency on project status.
• Facilitate discussions between the Financial Controlling Department, Demand Management Department, Release Managers, and Project Managers.
• Process and prepare purchase and payment documentation using the Oracle procurement application.
• Ensure prompt delivery of items and services according to contractual terms.
• Prepare closing documentation for projects (PIF/PCR).
• Provide back office support for IT incidents, including 2nd level support, and work with various ORACLE & in-house applications.
Chimtotal TradingProject Manager Assistant
Mar. 2004 - Feb. 2007Sector 1, Bucharest, RomaniaResponsible for effectively managing projects and increasing client portfolio; Negotiated prices and delivery terms with customers and suppliers; Oversight of import activities: prepared and reviewed Romania customs documents, tracked product delivery, and resolved logistics issues; Accounting and administrative responsibilities.
Achievements:
• Expanded the portfolio of strategic clients;
• Successfully increased order volumes and the number of existing clients.
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