IT Project Specialist with business analysis skills & multitasking abilities. Delivery and customer-oriented, having a solid interest in clarifying business requirements and translating them into positive results. Proactive and creative thinker with excellent problem-solving skills.
Achievements:
• Created a capacity & demand management process from scratch and improved business demand backlog
operationalization of enhancements/change requests (the end-to-end process in place).
• Started creating two (2) Quarterly business reviews for Projects & Enhancements, to monitor business value, delivery adherence, and new opportunities, that directly impacted business strategy & decision-making.More...