Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
CloudKitchensDigital Onbording Manager
Mar. 2024
Stealth StartupDigital Onbording Manager
Mar. 2024
CloudKitchensDigital Onboarding Team Lead
Mar. 2023Bogota, D.C., Capital District, ColombiaTeam Lead who can perform routine inspections and quality tests. Identify and resolve workflow and production issues. Communicates company goals and values, safety practices and deadlines to the Team. Motivates team members and assesses performance. Provides help to management Document quality assurance activities and audit reports. Digital onboarding is the process of acquiring a new customer to a new company, or subscribing a new user to a new service remotely, typically using a user's mobile device.
Stealth StartupDigital Onboarding Team Lead
Mar. 2023Bogota, D.C., Capital District, ColombiaTeam Lead who can perform routine inspections and quality tests. Identify and resolve workflow and production issues. Communicates company goals and values, safety practices and deadlines to the Team. Motivates team members and assesses performance. Provides help to management Document quality assurance activities and audit reports. Digital onboarding is the process of acquiring a new customer to a new company, or subscribing a new user to a new service remotely, typically using a user's mobile device.
BilingualOPERATIONS COORDINATOR
Feb. 2022 - Jan. 2023Bogotá, Distrito Capital, ColombiaAnalyze and maintain all customer service level agreements; implement improvement plans as needed, maximize revenue generation to achieve short- and long-term financial projects (i.e., data collection for billable/non-billable hours, forecasts, budgets, etc.) .Select, train, develop, and manage the performance of direct reports and their associates; including planning and assigning work for staff in accordance with organization policies and applicable legal requirements. Manage and review operational reports (Attendance Compliance, PFP, Customer Dashboard, Management Metrics Reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions necessary to meet operational performance
Conduct regular one-on-one meetings with direct reports to review individual performance, your team's performance, and offer ongoing development coaching. Create a positive work environment through employee engagement; Resolve employee relationship issues in a professional and timely manner.
ConcentrixTeam Leader
Nov. 2019 - Feb. 2022Bogotá, Distrito Capital, ColombiaConduct regular one-on-one meetings with direct reports to review individual performance, the performance of each agent, and offer ongoing development training. Create a positive work environment through employee engagement; Resolve employee relationship issues in a professional and timely manner.
Train me and keep me updated on the client's product to guarantee KPIs. Participate in cross-functional meetings to review information received from the operational support functions: HR, Quality, WFM, TA and Training and partner to define action plans that solve problems and promote continuous improvement.
SutherlandSocial media agent
Jan. 2018 - Apr. 2019Customer service for Spotify users through EMAIL, CHAT and TWITTER AND FACEBOOK. In order to guarantee the optimal service of the app.
Intch is a Professional Networking App for the Future of WorkSee more people like Katt on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1537379 people
16
Asistente Administrativo
20
Coordinador de Proyectos
17
Auxiliar de Recursos Humanos @ Inhissa SAS
494978 people
16
Asistente Administrativo
17
Auxiliar de Recursos Humanos @ Inhissa SAS
18
Industrial and experience designer @ Explore & Travel