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Network Power<100 people
Roles
💸100%
Marketing
🧨100%
Consulting
Geos
Work Background
Ematic SolutionsCRM Consultant
Sep. 2023 - Jul. 2024Jakarta, IndonesiaLeveraging data analysis and strategic planning, I foster strong client relationships and develop actionable plans to maximize sales opportunities and achieve sustainable revenue growth.
Ematic SolutionsSenior Account Manager
Jun. 2023 - Aug. 2024Jakarta, IndonesiaManaging important client relationships, focusing on their satisfaction, and driving revenue growth. Act as the main point of contact, understand client needs and provide excellent customer service. Also, work closely with internal teams, develop strategic plans, and analyze data to achieve goals. Overall, our responsibility is to nurture client relationships, maximize sales opportunities, and ensure client happiness and retention. Customers: UNIQLO, Decathlon, Lacoste Indonesia, Luxehouze, Masari, The Laughing Cow (Bel) Indonesia, Savencia Group, and many more.
Ematic SolutionsAccount Manager
Sep. 2022 - May. 2023Jakarta, IndonesiaManaging client relationships, driving revenue growth, and ensuring customer satisfaction. Effectively understanding client needs, providing tailored solutions, and fostering strong connections, contribute to the overall success and profitability of the company. Customers: UNIQLO, CottonInk, SkinDewi, Masari, The Laughing Cow (Bel) Indonesia, Savencia Group, and many more.
Ematic SolutionsJr. Customer Success Manager
Dec. 2021 - Aug. 2022Jakarta, IndonesiaEmatic Solutions is Marketing and Technology Consultancy on a mission to help brands in Asia scale their digital growth with right tech solutions. Customers : UNIQLO, CottonInk, Artotel, SkinDewi, Masari, and many more. Responsibilities :
- On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and setup for success.
- Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
- Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
- Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
- Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
- Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
- Document troubleshooting and problem resolution steps.
- Focus on customer retention activities as part of the countries portfolio growth focus
- Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes, concepts and jargon
ASM Consulting PartnersSaaS Sales Executive
Sep. 2021 - Dec. 2021Jakarta, IndonesiaPT ASM Consulting Partners is a young, dynamic, fast-growing company focused on Consulting Services (Business-, MarCom- and Technology Consulting Services). Project : Overflow.io, Zendesk Responsibilities:
- Builds business by identifying prospects and developing a systematic visit / meeting plan; providing/scheduling product demos.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
- Updates daily sales activities in the company CRM system. Prepares monthly report by collecting, analyzing, and summarizing information.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Maintains quality service according to organization standards.
- Maintains professional and technical knowledge relevant for the role.
Kontrak HukumSales Consultant
Jun. 2021 - Sep. 2021Jakarta, IndonesiaKontrak Hukum is Indonesia's first smart platform that provides access to trusted, affordable and straightforward legal solutions for SMEs and Corporates nationwide since 2016 through digital technologies. Kontrak Hukum have serviced businesses from a diverse area in Indonesia without fail, delivering consistent quality cost-effectively. Responsibilities:
- Contact potential or existing customers to inform them about a product or service.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Take and process orders in an accurate manner.
- Handle questions and complaints from clients.
- Keep records of call sales and note useful information.
CodemiAssociate Account Executive
Nov. 2020 - Apr. 2021Jakarta, IndonesiaDiscover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships. Responsibilities
- Drive top-of-the-funnel lead generation for account executives
- Update and manage all sales activities, opportunities, and account information in CRM
- Consistently achieve a monthly quota of qualified opportunities Daily and Monthly Responsibilities
- Utilize SalesForce, cold calling, and email to generate new sales opportunities
- Identify prospect's needs and suggest appropriate products/services
- Build long-term trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and sales executives
CodemiSales Development Representative
Oct. 2020 - Oct. 2020Jakarta, IndonesiaResponsibilities :
- Build client lists and identify key contacts
- Actively respond to inbound emails and messaging
- Regularly attend industry events, network and build industry relationships
- Follow up on leads in timely manner and maintain an active pipeline of customers
- Target and prioritize prospects within our CRM for re-engagement
- Use chat tools to qualify prospects on our website
- Do market and industry research to figure out pain points and potential opportunities
- Be creative in nurturing a sales process to actively convert leads
YUKK IndonesiaMerchant Relation
Mar. 2019 - Aug. 2019Maintaining all merchant sales with, creating a new promotion to acquire new user download YUKK application. Also, search and acquired new merchant to join with YUKK as one of their payment gateway. During my time in YUKK, I was worked directly under Chief Operation Officer and report all the process directly to COO.
Airfrov (HM2B Pte. Ltd,)Customer Happiness and Operation
Oct. 2017 - Jan. 2018Airfrov is a peer-to-peer platform that enables requesters to tap into the burgeoning traveller network to get their favourite brands and unique items, from all over the world. Responsibilities : - Activate users by creating magic moments for them
- Research and understand customers' needs and difficulties
- Serve customers' enquiries as and when needed
- Find out the path of customers
- Arrange deliveries for our customers
UrbanhireBusiness and Comercial
Mar. 2017 - Jun. 2017Greater Jakarta Area, IndonesiaCreate a campaign and marketing communication for the Jobseekers. Created a strategy with the team to increase sales revenue every month, handled customer care for jobseekers for maintaining the customer relationship.
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