SoarHead of Sales (Cofounder)
May. 2018 - Nov. 2020Brooklyn, New York, United States- On-boarded an all remote team of 20+ full time SEO specialists, content writers & Reddit marketers.
- Set up sales & account management structures, service ticket escalation pipelines, customer success manager training protocols, and comprehensive CS analytics dashboards.
- Collaborated with the marketing team to develop viral Reddit campaigns, with emphasis in wellness, ad tech, and crypto industries.
- Listened to insights from users to identify pain points and optimize service flow.