LA Martinez

Salesforce Administrator/Consultant @DOXA Talent

PhilippinesITConsulting✔️ ITSystem Architect🧨 ConsultingTech SupportBusiness AnalystData Engineer

LA Martinez has been effectively utilizing her skills as a Salesforce Administrator/Consultant at DOXA Talent. She has been instrumental in managing and customizing the Sales Cloud and Service Cloud applications. Her expertise in Salesforce configuration, setup, and administration has significantly improved the company's CRM system. Martinez has also shown proficiency in creating reports, dashboards, workflows, and maintaining user roles and security. Her ability to understand business requirements and translate them into effective technical solutions has been pivotal to the company's success. She continues to provide innovative solutions for complex business problems, driving efficiency and productivity within the organization.

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Work Background

DXC TechnologySalesforce Consultant

Oct. 2021• Working in Agile Methodology • Data Modelling • Solution Architecture • Salesforce Sales and Service Cloud • JIRA for User Stories • Confluence for Project Documentation

MultiplyMiiSalesforce Administrator

May. 2021 - Aug. 2021• Assist and support client in building Salesforce Components based on their business need. • Provide out of the box solution • Assist end users in navigating Salesforce (Showcase of build) • Working closely with stakeholders to gather data/information on the build needed for their department • Conducts unit testing on every build to ensure all features are working prior to client showcase • Handles the implementation and deployment in sandbox and production • Direct communication with the CEO

CognizantSalesforce Administrator

May. 2016 - May. 2021Hanston Bldg. Pasig City• Working as a productive Senior Frontline Technical Support Engineer of Salesforce.com CRM application. • Communicates with various clients to provide assistance with using Salesforce, resolution of bugs and other technical issues. • Researches on various technical solutions to be able to add resolutions for Salesforce Knowledge base. • Work with customers to understand their needs and expectations and direct them to the proper solution. • Handles a high volume of customer support requests that require careful scrutiny and a delicate touch.

[24]7Technical Support Representative

Jun. 2013 - Feb. 2016SM Megamall Pasig City>> Worked as a Customer/Technical Service Representative. >> Provided customer support via phone and customer relationship expectations. >> Responsible to answering inbound calls in a professional, friendly and time manner. >> Up-sells various products. >> Provided financial assistance to clients regarding billing inquiries. >> Provided superior technical assistance when it comes to Cable, Internet and Phone concerns. >> Was given the opportunity to become a part of Care Wizards that provides assistance to other colleagues by sharing best practices. >> Was nominated five times for Team Lead post.

STARTEKCustomer Service Representative

Sep. 2011 - Feb. 2013Jupiter St, Buendia, Makati City>> Provided customer support via phone and customer relationship expectations >> Was responsible in answering inbound calls in a professional, friendly and timely manner to ensure Customer Satisfaction >> Was responsible for Postpaid line activation, credit review, phone number transfer and change of ownership. >> Was given the opportunity to provide assistance to new hires to familiarize with the product and answer product related inquiries.

Sykes Enterprises, IncorporatedTravel Specialist

Apr. 2011 - Sep. 2011One San Miguel Ave, Ortigas, Pasig City>> Provided customer support via phone and customer relationship expectations. >> Was responsible in answering inbound calls for online reservation of flights, hotels, cars and packages. >> Was responsible in providing the best packages to customer to ensure customer satisfaction and reviews.