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Work Background
DXC TechnologySalesforce Consultant
Oct. 2021• Working in Agile Methodology
• Data Modelling
• Solution Architecture
• Salesforce Sales and Service Cloud
• JIRA for User Stories
• Confluence for Project Documentation
MultiplyMiiSalesforce Administrator
May. 2021 - Aug. 2021• Assist and support client in building Salesforce Components based on their business need. • Provide out of the box solution • Assist end users in navigating Salesforce (Showcase of build) • Working closely with stakeholders to gather data/information on the build needed for their department • Conducts unit testing on every build to ensure all features are working prior to client showcase
• Handles the implementation and deployment in sandbox and production
• Direct communication with the CEO
CognizantSalesforce Administrator
May. 2016 - May. 2021Hanston Bldg. Pasig City• Working as a productive Senior Frontline Technical Support Engineer of Salesforce.com CRM application.
• Communicates with various clients to provide assistance with using Salesforce, resolution of bugs and other technical issues.
• Researches on various technical solutions to be able to add resolutions for Salesforce Knowledge base.
• Work with customers to understand their needs and expectations and direct them to the proper solution.
• Handles a high volume of customer support requests that require careful scrutiny and a delicate touch.
[24]7Technical Support Representative
Jun. 2013 - Mar. 2016SM Megamall Pasig City>> Worked as a Customer/Technical Service Representative.
>> Provided customer support via phone and customer relationship expectations.
>> Responsible to answering inbound calls in a professional, friendly and time manner.
>> Up-sells various products.
>> Provided financial assistance to clients regarding billing inquiries.
>> Provided superior technical assistance when it comes to Cable, Internet and Phone concerns.
>> Was given the opportunity to become a part of Care Wizards that provides assistance to other colleagues by sharing best practices.
>> Was nominated five times for Team Lead post.
STARTEKCustomer Service Representative
Sep. 2011 - Mar. 2013Jupiter St, Buendia, Makati City>> Provided customer support via phone and customer relationship expectations
>> Was responsible in answering inbound calls in a professional, friendly and timely manner to ensure Customer Satisfaction
>> Was responsible for Postpaid line activation, credit review, phone number transfer and change of ownership.
>> Was given the opportunity to provide assistance to new hires to familiarize with the product and answer product related inquiries.
Sykes Enterprises, IncorporatedTravel Specialist
Apr. 2011 - Sep. 2011One San Miguel Ave, Ortigas, Pasig City>> Provided customer support via phone and customer relationship expectations.
>> Was responsible in answering inbound calls for online reservation of flights, hotels, cars and packages.
>> Was responsible in providing the best packages to customer to ensure customer satisfaction and reviews.
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