Change LingerieDigital & E-commerce Operations Manager
Sep. 2016Lodz, Lodz District, PolandManaging E-commerce Department (5-15 people) for 8 European countries (Austria, Denmark, Finland, Germany, Norway, Poland, Spain, Sweden) and Canada, as well as coordinating and overseeing introduction of a new system setup: Microsoft Dynamics AX + Sitecore, then Microsoft Dynamics AX (ERP) + CommerceTools + Contentful. Experience in / tech-stack:
- Microsoft Dynamics AX (ERP)
- Sitecore (E-commerce / CMS / Newsletters)
- Commercetools (E-commerce)
- Contentful (CMS)
- Sleeknote (Popups)
- Sendgrid (Newsletters)
- Bloomreach (Newsletters / Reports)
- Google Analytics / GA (Reports)
- QR Code Generator (QR codes)
- Bit.ly (UTMs)
- Serwer SMS (SMS)
- Zendesk (CMS / Ticketing system)
- Tawk.to (Chat online)
- JIRA (Ticketing system / Project management) - Hotjar (Reports)
- LG SuperSign (TV screens CMS) Responsibilities:
- web content and web campaigns,
- newsletters planning, performance and execution analysis,
- planning, overseeing and performance analysis of Customer Service team,
- planning, testing and coordination of new tech-stack,
- SMS campaigns,
- analysis and optimization of internal processes,
- introduction of new solutions (eg. online chat, ticketing system).