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Work Background
The Lunch ProOwner and Publisher of The Lunch Pro
Jun. 2023Montreal, Quebec, CanadaAt The Lunch Pro (https://forlunch.pro), we invite you on a captivating culinary journey that transcends the mere act of eating and delves into a world rich with flavours, memories, and wellness. Here, you’ll discover a treasure trove of experiences that cater to every taste, lifestyle, and emotion. Our platform is a mosaic of nostalgic lunches, traditional dishes, and family heritage, each plate weaving a story of its own. Delight in our array of comfort foods that evoke cherished memories, and embark on a journey through culinary stories filled with emotional connections and personal anecdotes. Our recipes honour cultural celebrations and bring reflective lunches with modern twists to life, showcasing the dynamic nature of food trends. The Lunch Pro website will be where every bite tells a story, and every story adds a unique flavour to your day. For the health-conscious, we offer a spectrum of healthy alternatives. Whether you’re looking for diabetic-friendly options, low-sugar or low-fat recipes, or gluten-friendly dishes, our nutritious recipes promote a balanced diet without sacrificing taste. Our section dedicated to health-conscious cooking is a testament to our commitment to your wellness journey, offering flavorful eating experiences that cater to your well-being. In the realm of work, The Lunch Pro embraces the evolving nature of professional life, whether teleworking or in an office. Our nutritious recipes and quick meal ideas are designed to enhance your work-life balance and productivity. You can also engage in virtual lunch meetings or virtual potluck lunches, fostering team spirit in a digital work environment. Here, the modern professional finds solace and inspiration, blending culinary creativity with busy life demands. So, follow The Lunch Pro, where every dish is an adventure, every recipe a story, and every meal a step towards a more balanced, joyful, and connected life.
Ringside Report Network and The Lunch ChannelSenior Producer
Jun. 2023Montreal, Quebec, CanadaManage the technical and logistics of online live and recorded content. Moderate expertise with vMix.
The Lunch ChannelContent Creator
Jun. 2023 - Jan. 2024Montreal, Quebec, CanadaThe Lunch Channel: Recipes, Reviews, and Reminiscences is a web site dedicated to the middle of our every days.
Independent ConsultantConsultant for Online Streamers
Jun. 2023 - Oct. 2023Montreal, Quebec, Canada
Bell Canada New Product Introduction (Strategy, Design & Delivery)Bell Canada
Oct. 2014 - Jun. 2023Montreal, Quebec, CanadaSome of the projects I have been led in this role include: Launch of Fibe TV
Fibe TV Restart and Lookback
Fibe Alt TV (now known as Fibe TV App)
Home Hub 3000 modem launch
Netflix app on the Fibe TV receivers
Wireless Home Internet in Ontario, Quebec and the Atlantic provinces
Bell Streamer (Android TV based device)
GigaHub modem
Fibe TV - Mediaroom on Android / Fibe TV Box
Bell ExpressVuProject Manager, Customer Experience Project Process and Delivery, Fibe TV Technical Support
Oct. 2011 - Oct. 2014Dorval, QuebecPlan and implement large programs that help Bell to deliver a best in class client experience. In addition to helping identify improvement opportunities, I manage the end to end delivery of cross functional projects and ongoing project communication. Specifically, I am accountable for the planning and implementation of long term technical solutions customer experience projects, device management improvement and optimization, and capital initiatives for Fibe TV technical solutions. ◦Create project plans, manage, develop, and implement technical solutions projects ◦Project Manager for BITS (Bell Interactive Troubleshooting Solution now called "Blueprints") that guides first line customer support agents trough technical flows to assist customers in solving their technical issues quickly and on their first call. BITS is being deployed for Fibe TV, Internet and other Bell products. ◦Influence sponsors, key stakeholders, and business primes for support and successful implementation strategy. ◦Write and develop technical training content ◦Act as consultant on non-technical support projects to integrate a troubleshooting component where appropriate
Bell TVProject Specialist IPTV & Internet Technical Support and Device Management
Mar. 2011 - Oct. 2011Dorval, QuebecPlan and implement large programs that help Bell to deliver a best in class client experience. In addition to helping identify improvement opportunities,I manage the end to end delivery of cross functional projects and ongoing project communication. Specifically, I am accountable for the planning and implementation of long term technical solutions customer experience projects, device management improvement and optimization, and capital initiatives for Internet and IPTV technical solutions. ◦Recipient for the second year in a row of the Bell Eclipse Award, also awarded Bell's highest honour, the Bravo award in 2010. ◦Analyze and identify process and application improvement opportunities for both contact center cost optimization and customer experience improvement. ◦Analyze call trends and drivers. Identify opportunities and actions to drive call reductions and improved productivity
◦Develop impact assessments/business cases for new call centre initiatives ◦Create project plans, manage, develop, and implement technical solutions projects ◦Influence sponsors, key stakeholders, and business primes for support and successful implementation strategy.
Bell CanadaEntertainment Expert /Consultant Bell Entertainment Service (IPTV) Bell ExpressVu
Jan. 2007 - Jun. 2009Helped define process and procedure for IPTV technical support. Provided technical experise to a very thin project team. Provide complete support both on aquisition and post-sales support to the pilot customers.
Sydian Group InternationalDirector
May. 2006 - Mar. 2008Assisted our clients in the US and Canada to recover profits lost to inaccurate billing and reduce future telecom charges, we recover lost profits and eliminate unused services. Sydian has adopted Six Sigma methodology into our delivery process. By employing centralized Analysis Centers of Excellence, we have been able to build a significant knowledge base to leverage our expertise and quickly identify and execute projects for our clients. These centers also allow us to streamline vendor relationships and utilize subject matter experts creating further efficiencies. Over the past 4 years alone, Sydian has analyzed $125 million in telecom spend and cut more than $15 million from future payments! And when it comes to fees we believe only value should be rewarded. Therefore we deliver results or we don’t get paid. Wouldn’t it be great if all business relationships were that simple?…
TUI Telecom-ITSenior Business Solutions Consultant
Mar. 2006 - Dec. 2006TUI Telecom-IT assisted small and medium sized enterprise in maximizing benefits from existing telecom technology and provided a clear path to convergence acting as a Bell Canada Certified Partner. Key product lines included Nortel, Cisco, Avaya and Mitel IP telephony systems, MPLS networking, IT services etc. Complete line of IT services including outsourcing, ERP, network and contact centre design and management etc. Jon Simon also lead a team of Business Solutions Consultants to provide sales and technical leadership.
TelusDirecteur d'Agents
Nov. 2004 - Jan. 2006Directeur d’agents, (Channel Manager) responsible for recruiting and developing an indirect channel for Telus’ wireline services with independent firms, primarily in the Data/IP marketplace. Products included Hosted IP based Call Centre, Managed Hosted Data Services, IP Messaging and Conferencing (Collaborative services) High speed connectivity, Nortel, Avaya, Cisco and Siemens telephone systems
InsightSales Specialist
Jun. 2003 - Jul. 2004Responsible for the sale of Professional Datacom and IT services as well as developing labour-based services, telecom and high-end data solutions with a firm known pricipally for selling hardware. Through the coaching of targeted sales reps and developing customer relationships was able to generate consistently high sales levels. Professional Services Sales & High End Storage Solutions (to U.S. accounts only), SUN, cellular data and TDM data sales. Products included managed hosting; high speed Internet, IP telephone systems (Cisco, Avaya, Nortel, and 3Com), HP, IBM etc. Services included outsourcing of the entire IT infrastructure (manpower and equipment), security and network audits, Microsoft Exchange migration, Citrix implementation etc.
Solutions de Convergence MarcilPrincipal Associate
Sep. 2002 - Jan. 2007Solutions Convergence Marcil assisted enterprises in realizing the benefits of current and emerging telecom and data technologies. Working in partnership with other firms, we can demonstrate significant improvement in reduction of the overall telecom spend.
Dale CarnegieAssistant Business Coach
Jan. 2001 - Dec. 2011Assist the Business Coach in leading a group of participants through the twelve week, Leadership & Communications Course through weekly presentations and coaching in-between sessions to an assigned group of participants.
Ericsson CanadaManager Business Development, Mobile Data
Jun. 2000 - Nov. 2003Montreal, QuebecResponsible for promoting Ericsson's entire IP product portfolio to their carrier clientele in the Montreal area. Products included leading-edge routers and switches (Ericsson, Extreme Networks, NetScreen and Juniper), GPRS and EDGE migration, mobile applications, wireless VPN connectivity, IP persistence, VoIP, Toll Bypass, MPLS/IP backbone, GGSN, etc. This position evolved to a specialization in the promotion of Mobile Data products and services to Microcell (FIDO) a GSM mobile provider in Canada. Participated in the world-wide Parlay Group. Delivered workshop on mobile data to the annual Canadian Wireless Telecommunications Association (CWTA)
CTI DatacomBusiness Consultant
Jan. 1998 - Dec. 2000Responsible for transforming the company from exclusively a reseller of hardware to the sale of high level professional services aimed at telecom carrier clientèle. Successfully signed consulting contracts with ISPs, cable companies and large corporations. Also responsible for the sales of such product lines as FORE, Alcatel, NetScreen, Ericsson, Extreme Networks, ArrowPoint, Madge etc.
FONEX DATA Systems Inc.Product Manager
Apr. 1992 - Dec. 1998Worked in Product Management launched several products in Canada including Raritan Master Console, Tricord PowerFrame and Lantronix. In addition was responsible for the sale of several fibre optic connectivity products to a carrier and utility clientele.
SINAPartner
Jan. 1992 - Dec. 1993Partner with responsibility for the systems integration department (Novell NetWare) of SINA
SICLMacintosh/PC Networking
Nov. 1989 - Dec. 1992As the lead person for PC sales I acted as the integrator of Macintoshes and PCs in the corporate market. Provided consultation, sales and support services. Expertise in Networking (including AppleTalk/PC interconnections). Sold and supported integrated network for Les Jeux de Québec.
Certified as an Apple Systems Engineer
McKenzie Brown Canada Inc.Assistant Sales Manager Eastern Region
Oct. 1988 - Apr. 1992Responsible for channel sales for Eastern Canada with specific responsibility of 3Com products and services including 3+Open LAN Manager Network Operating System. Exceeded all sales forecasts through a complicated integrated sale to a key government department through a network of indepedent computer firms across Canada aligned specifically for this $23 Million opportunity.
CJSS/CFLG-FM Cornwall, ONNews Announcer and Reporter
Nov. 1980 - Mar. 1982Covered local news events including all municipal and regional councils and school boards. Anchored weekend news and sports casts. Anchored municipal election coverage. Occasionally acted as substitute host for a weekly half-hour interview programme.
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