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Work Background
Women of Customer SuccessMember
Aug. 2023London, England, United Kingdomwomenofcustomersuccess.com
SEVENROOMSCustomer Success Manager
Nov. 2023 - Jul. 2024London, England, United Kingdom
Reward GatewayMid-Market Client Success Manager
Oct. 2023 - Nov. 2023London, England, United KingdomIn my current position, I focus on nurturing relationships with a diverse portfolio of mid market clients, forming partnerships with key stakeholders to align with business objectives. I conduct regular meetings and calls with clients to monitor progress towards set goals and evaluate platform usage. Additionally, I participate in events and webinars, sometimes serving as a guest speaker for webinars. Another crucial aspect of my role involves implementing effective employee communication strategies to drive engagement outcomes. I also take care to maintain a comprehensive risk assessment of the portfolio, proactively implementing mitigation plans well before renewals. Collaborating with implementation teams, I ensure a seamless onboarding process for new clients and successful product launches.
Reward GatewayCustomer Success Manager
Jun. 2021 - Oct. 2023London, England, United Kingdom
reed.co.ukCustomer Success Manager
Dec. 2019 - May. 2021London, England, United KingdomIn this position, my responsibilities included overseeing pre-sale trials, and maintaining regular communication with clients via calls, emails, video calls, and face-to-face meetings. I provided expert guidance on product usage, job advert optimisation, and CV searches. Additionally, I collaborated with the marketing team to improve brand awareness for clients by implementing marketing emails, text messages, and personalised homepage additions. I also created onboarding documents to assist new starters throughout the trial process. Some of my notable achievements in this role were: • Recognised and rewarded for exceptional work with the integration team, establishing valuable points of contact with new applicant tracking systems. • Successfully drove trial conversions, surpassing quarterly targets by fostering alignment with business development managers. • Facilitated substantial growth for the company, resulting in £80K in revenue over a 6 months period. • Contributed to the team's impressive conversion rate of 30% through the development of strong client relationships.
SettledCustomer Success Manager
Jul. 2019 - Nov. 2019London, England, United KingdomIn this role, I established and nurtured strong relationships with property market sellers and buyers. I closely monitored customer life cycles, understanding their needs, and guiding them through the property selling and buying processes. Additionally, I took the initiative to design selling scripts and create streamlined onboarding processes for new customers. By collaborating with the product team and CEO, I provided valuable customer insights that contributed to the successful release of new products. Furthermore, I worked with solicitors and real estate agents to verify property chains and expedite sales. Some of my notable achievements in this position were: • Successfully executed effective marketing strategies for customers' homes and facilitated essential legal procedures. • Enhanced my expertise and compliance by completing the anti-money laundering and financial crime course. • Assisted sellers in increasing the number of potential buyers and skillfully negotiated prices between parties. • Ensured the smooth progress of legal processes by diligently following up with solicitors.
Neto E-Commerce SolutionsCustomer Success Manager
Jun. 2017 - Apr. 2019Brisbane, Queensland, AustraliaIn this position, I established strong relationships with customers across various industries, ensuring a seamless on-boarding process. By deeply understanding each client's needs, I enhanced platform utilization through personalized support and training. By engaging with clients, I identified key stakeholders, built trust, and resolved issues, resulting in reduced cancellations and increased customer retention. My responsibilities included managing diverse tasks, such as leading cancellation efforts and conducting call training. Some of my notable achievements in this role include: • Facilitated cross-departmental collaborations to provide outstanding service to clients within specified timeframes. • Utilized my expertise in SEO to empower clients in improving their website traffic, online presence, and visibility. • Advocated the creation of business pages on social media to boost brand awareness and recognition.
Show My HomeworkCustomer Success Manager
Aug. 2015 - Jan. 2016London, United KingdomDuring my tenure in this job role, I cultivated a profound understanding of customers' needs, leading to the establishment of strong and nurturing relationships with them. I took responsibility for providing comprehensive product support and training, ensuring that customers achieved the utmost success with the platform. Additionally, I recognised and escalated technical issues to team leaders and support staff for prompt resolution. My major accomplishments in this role were: • Identified opportunities for up-selling additional services, such as tutoring and training packages, which led to successful contract renewals. • Leveraged my expertise in the platform to optimise clients' utilisation and maximise the benefits they derived from it.
Vue EntertainmentSales Assistant
Feb. 2015 - Jul. 2015London, United Kingdom
Next LtdSales Assistant
Sep. 2014 - Jan. 2015London, United Kingdom
Shoe Zone Retail LimitedSales Assistant
Sep. 2012 - Sep. 2014London, United Kingdom
Riller & Schnauck GmbHMechanic
Mar. 2011 - Mar. 2011Berlin Area, GermanyAs part of a partnership between my school and a grammar school in Berlin, I spent two weeks experiencing life as a mechanic in the servicing and delivery of high-end cars. I helped customers in the showroom and accompanied clients and staff on test drives. I was invited back to Berlin to make a speech at 30th anniversary celebrations between my old school and the twin school in Germany
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