reed.co.ukCustomer Success Manager
Dec. 2019 - May. 2021London, England, United KingdomIn this position, my responsibilities included overseeing pre-sale trials, and maintaining regular communication with clients via calls, emails, video calls, and face-to-face meetings. I provided expert guidance on product usage, job advert optimisation, and CV searches. Additionally, I collaborated with the marketing team to improve brand awareness for clients by implementing marketing emails, text messages, and personalised homepage additions. I also created onboarding documents to assist new starters throughout the trial process. Some of my notable achievements in this role were: • Recognised and rewarded for exceptional work with the integration team, establishing valuable points of contact with new applicant tracking systems. • Successfully drove trial conversions, surpassing quarterly targets by fostering alignment with business development managers. • Facilitated substantial growth for the company, resulting in £80K in revenue over a 6 months period. • Contributed to the team's impressive conversion rate of 30% through the development of strong client relationships.