I am an experience product leader with a strong mix of technical, market and commercial skills and over 25 years’ experience spanning Product Strategy, Product Management, Product Operations and Product Development, Business Strategy and performance and IT Strategy.More...
Victoria Brown
Customer Success Manager@Self Employed
Verified
As a Customer Success Manager, I am responsible for ensuring customer satisfaction and managing customer relationships.
My role includes addressing customer inquiries, resolving issues, and providing product or service information.
I am responsible for implementing strategies to improve customer services, maintaining a high level of customer engagement, and promoting product or service renewals.
The ultimate goal is to maintain a long-term relationship with the customers, leading to customer loyalty and customer retention. This will contribute to the overall growth and profitability of the company.More...