As a Customer Success Manager, I am responsible for ensuring customer satisfaction and managing customer relationships.
My role includes addressing customer inquiries, resolving issues, and providing product or service information.
I am responsible for implementing strategies to improve customer services, maintaining a high level of customer engagement, and promoting product or service renewals.
The ultimate goal is to maintain a long-term relationship with the customers, leading to customer loyalty and customer retention. This will contribute to the overall growth and profitability of the company.More...