Highly experienced Enterprise Customer Success Manager working in the SAAS space with 8 years of client facing experience. Working on teams within startups and non-startup environments. Using a consultative approach while working with enterprise executive level clients [CIO, VP, EVP etc.] to use our software to create solutions to their problems, execute initiatives, and accomplish their business goals.
Using empathy and EQ along with a passion for people, quality communication and executive presence to gain trust from busy executives to begin creating strategies and frameworks centered around the implementation and adoption of our our software to achieve their goals.
Experience managing multi-million dollar SAAS portfolios, having global organizations as a client, working with client business teams and IT teams, collaborating with internal project management. professional services, and sales teams, creating SOW's and overseeing contract renewal process, upselling and cross selling, along with many other impactful customer success, customer experience, and business consultation skills.More...
Victoria Brown
Customer Success Manager@Self Employed
Verified
As a Customer Success Manager, I am responsible for ensuring customer satisfaction and managing customer relationships.
My role includes addressing customer inquiries, resolving issues, and providing product or service information.
I am responsible for implementing strategies to improve customer services, maintaining a high level of customer engagement, and promoting product or service renewals.
The ultimate goal is to maintain a long-term relationship with the customers, leading to customer loyalty and customer retention. This will contribute to the overall growth and profitability of the company.More...
Courtney Butts
Customer Success@Verizon
Verified
Courtney Butts has demonstrated exceptional leadership in the role of Customer Success. She has consistently implemented strategies that have significantly improved customer satisfaction and retention rates. Her excellent communication and problem-solving skills have been instrumental in resolving customer issues and strengthening customer relationships. Courtney's proactive approach to customer success has led to increased customer loyalty and revenue growth. Her ability to understand and anticipate customer needs has greatly contributed to the overall success of the company.More...