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Work Background
NHSDesktop Support Engineer
Jun. 2023London, England, United Kingdom
Virgin AtlanticAgent - Customer Service
Apr. 2022 - Jun. 2023London, England, United Kingdom
dnataCustomer Service Agent
Apr. 2022 - May. 2022London, England, United Kingdom
The Montcalm Luxury HotelsNight Auditor
Jan. 2022 - Apr. 2022London, England, United Kingdom
Royal Airport ServicesSenior Traffic Assistant
Nov. 2019 - Nov. 2020Islamabad, Islāmābād, Pakistan
dnataDuty Officer
Aug. 2018 - Mar. 2019Islamabad
Private Office of H.H Shiekh Mansour Bin Zayed Al NahyanTransportation & Maintenance Supervisor
Jul. 2016 - Jul. 2017Bateen PalaceManaged Transportation & Maintenance Department, Key Responsibilities included development of SOP's, Drivers Rostering, recruitment, requisition of Spare Parts.
Planning according to departmental requirements.
Fleet planning.
Emergency & Contingency Handling,Replacement Vehicles
Development of make shift and permanent garages for maintenance.
VIP fleet management & Maintenance Monitoring operations
Introduced feed back system.
Focus TravelsAssistant Operations Manager
Jul. 2013 - Jul. 2016Abu DhabiImplementing policies and procedures to ensure smooth ticketing and visa delivery in all circumstances. Ensure all functions and tasks are completed in a timely, efficient and professional manner and to optimize customer service delivery. Monitoring accounts department and reconciliation of payments made. Dealing with problems arising such as flight cancellations , delays, ticket refunds and date change in a friendly and efficient method.
Etihad AirwaysGuest Services Agent
Jul. 2007 - Jul. 2013Abu DhabiFully adhere to all operational procedures (SOP) with regards to travel, Immigration and Safety regulations. Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. Check In Counters Provide a proactive service to passengers prior to check-in such as, managing queues, handling denied boarding passenger, staff passengers,helping families,Identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently. Boarding Gates Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of Etihad flights. For flights boarding from remote areas, ensure the handling procedure applies. Transfer Desk Deliver an efficient service at the transfer desks for arriving Etihad passengers who are connecting to another Etihad flights by verifying that their baggage details are recorded in Airport Check-in System prior to checking in passenger and issuing boarding cards and meal voucher where appropriate so that the transfer passengers are processed accurately and expeditiously. Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensure that appropriate special services and facilities are provided to meet the special services
requirements of the customers.
Manage a high volume of passenger traffic during misconnections and transits, dealing with problems arising such as delays, disruptions,excess baggage or denied boarding within the
guidelines in order to retain customer confidence and loyalty.
Warid TelecomFinanace Assistant
Jan. 2006 - Jan. 2007Accounts Maintenance
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