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Work Background
Cox BusinessSenior Enterprise Sales Manager
Jan. 2016Oklahoma City, Oklahoma AreaIn this pivotal leadership role, I drive enterprise sales strategy and spearhead business development initiatives across healthcare, education, and government sectors. My focus centers on building sustainable partnerships and delivering innovative solutions that create lasting value for both the organization and our clients.
➥ Architect and execute comprehensive sales strategies that consistently achieve 105%+ quota performance, driving over $10M in annual revenue growth through strategic partnership initiatives.
➥ Champion digital transformation initiatives that expanded market presence and increased revenue streams, securing $48,000 in monthly recurring revenue while boosting video product adoption by $376,000.
➥ Orchestrate complex M&A integration strategies that optimize operational efficiency and drive substantial growth, contributing to over $6M in annual revenue enhancement.
➥ Forge and nurture enterprise-level partnerships through innovative solution development and strategic alignment with client objectives, significantly enhancing customer retention and lifetime value.
Cox BusinessSenior Manager for Acquisition & Merger (Easytel)
Jan. 2013 - Dec. 2015Tulsa, Oklahoma, United StatesIn this strategic role, I led comprehensive operational transformation during critical M&A activities, implementing scalable processes and systems that drove sustainable growth while maintaining exceptional service delivery standards.
➥ Spearheaded the seamless integration of EasyTEL's operations, achieving 60% workforce retention and generating $1.2M in monthly recurring revenue through strategic change management.
➥ Designed and implemented an innovative contractor support framework across six markets, delivering $1.12M in cost reduction while enhancing operational capabilities.
➥ Revolutionized order management processes through data-driven optimization, yielding $2.6M in additional annual revenue and improving customer satisfaction metrics.
Cox BusinessCox Business Service Delivery Manager
Apr. 2003 - Jan. 2013Oklahoma City, Oklahoma, United StatesIn this role, I drove operational excellence initiatives that transformed service delivery and enhanced organizational efficiency, implementing innovative solutions that significantly improved both performance metrics and customer experience.
➥ Engineered process improvements that reduced service delivery timelines by 41%, accelerating revenue realization while enhancing customer satisfaction scores.
➥ Developed and deployed standardized reporting frameworks that boosted team productivity and strengthened cross-departmental collaboration.
➥ Executed strategic process reengineering initiatives that delivered $275,000 in cost savings and generated $301,000 in additional operational capacity.
Cox BusinessCox Communications Regional Operations Center Manager
Jan. 2003 - Dec. 2007Oklahoma City, Oklahoma AreaIn this foundational role, I established and led the organization's first regional operations center, implementing automated solutions and strategic improvements that dramatically enhanced operational efficiency and service delivery.
➥ Pioneered operational automation initiatives that generated $1.8M in annual savings while improving service quality and consistency.
➥ Developed innovative tools that eliminated manual oversight requirements in both residential and business transaction processing.
➥ Created and implemented comprehensive customer feedback systems that consistently achieved top satisfaction rankings and drove continuous improvement initiatives.
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