SearsManager of Asset Protection
Mar. 2005 - Aug. 2008Greater Boston Area multiple locationsLed the store’s operational, shrink, and safety initiatives to optimize profitability and protect company assets.
Analyzed financial reports and audits to detect asset loss due to operational inefficiencies or employee misconduct.
Recruited, trained, and managed a team of Loss Prevention Associates to safeguard company assets.
Collaborated with senior management to ensure alignment with the company’s inventory and safety objectives.
Reviewed and investigated the store’s P&L statements and Over/Short logs to identify discrepancies, implement corrective actions, and address potential fraud.
Managed escalated customer issues by providing exceptional service, then worked with the team to implement long-term solutions to prevent recurrence.
Conducted thorough investigations into internal and external theft through exception reports and audits.