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Work Background
Forbes Coaches CouncilOfficial Member
Mar. 2024Sharing insights on IT consulting skills, leadership, and effective communication as an Executive Coach for IT Leaders with Forbes Coaches Council, an invitation-only organization for successful senior-level executives in the coaching industry
Exceptional Transformations, LLCExecutive and Career Coach for IT Leaders
Oct. 2019Empowering executives and IT leaders to unlock their full potential with Steve's Leadership Excellence and Accelerator Program (LEAP). LEAP offers personalized coaching to elevate careers to new heights. Through a blend of Success Principles and reflective coaching, participants gain clarity, realign perceptions, make decisions faster, and enhance team satisfaction and productivity. Mentor and coaching individual contributors through Steve's Career Accelerator System, designed to provide clarity, craft personalized mission statements, develop strategic plans, and conquer fears, uncertainties, and doubts on the path to achieving career goals.
11th Essential ConsultingIndependent Consultant - Project Manager
Jan. 2023Providing Project Management Services for Microsoft Dynamics 365 F&O Implementations, Project Audits, Custom Development Designs, UAT Management, and Support for AX 2009, AX 2012 installations.
HSODirector - Managed Services North America
Jan. 2018 - Jun. 2021Provided North American based companies a 24X7 global support option with reactive and proactive services. Worked with Global companies to have a support presence within North America. Developed services and programs to help customers realize the full potential of their Dynamics solutions.
MCA ConnectDirector - Managed Services and Customer Care
Dec. 2011 - Dec. 2017Greater Denver AreaDeveloped the Customer Care program at MCA Connect. Developed support plans, standards, and day-to-day processes. Helped develop Managed Services business plan and vision for pro-active services. Overseen and Managed AX Environment Management and Application Support. Managing application consultants, technical consultants, and developers.
Inker TechnologiesConsultant/Owner
Apr. 2011 - Nov. 2011Independent technical and functional consultant. Providing everyday Dynamics AX system support. Provides MorphX customizations and debugging. SSRS report creation. Program and Project management. UAT facilitation.
Abound SolarDynamics AX Architect
Nov. 2010 - May. 2011Supported Dynamics AX end-users. Created AX super user group and AX steering committee. Performed AX system review and recommendations for improvement. Provided customizations and designs. Debugged and corrected system issues. Provided Training and process improvement advise. Architect plan for AX system roadmap and managed release cycles. Managed VAR relationship.
MicrosoftTechnical Service Account Manager/Premier Field Engineer
Jul. 2008 - Oct. 2010Supporting and managing Deluxe & Premier customers with Dynamics AX solutions. Advise customers through technical business challenges with their ERP solution. Performed installation health checks, trained users on administration, SQL, Report Builder, security, and other areas to maintain a successful ERP solution. Contributed to technical newsletters and public blogs. Assisted business development for additional services.
Microsoft - MBS Dynamics Support ServicesGlobal Support Program Manager
Nov. 2006 - Jul. 2008Microsoft Dynamics Industry Solutions/Industry Builder Initiative (IBI); Managed global vendors with support process, methodologies, and accountabilities. Assisted regional support centers with connections into vendor organizations.
MicrosoftSenior Consultant
Apr. 2001 - Nov. 2006Managed project application development of all size projects for MS Dynamics-GP applications. Performed as test manager and assistant project manager on a multi-national custom MS Dynamics-AX application. Performed as trusted technical advisor for external customers and partners. Executed duties at all phases of software development life cycle. Assisted with business development as subject matter expert.
Great Plains SoftwareConsultant/Application Developer
Nov. 1997 - Apr. 2001Performed as senior technical lead on MS Dynamics-GP applications. Co-architected and managed the execution of an integrated solution between MS Dynamics-GP and MS Dynamics-SL. Co-lead the custom application development effort of a 6,000+ hours, public sector engagement. Expert level Great Plains Dexterity developer.
Product Development CorporationCoordinator/Application Developer
Jan. 1993 - Dec. 1997
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