Silvia Barzoiu - Project Manager, Bitsoft SA

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Work Background

Bit SoftProject Manager

Mar. 2023 - Jul. 2024Bucharest, RomaniaBitsoft is a leading provider of innovative software solutions tailored for the hospitality industry. The mission is to enhance the guest experience and streamline operations for hotels worldwide. As a Project Manager I was in charge with the implementation of our software solutions for our clients. overseeing the successful delivery of software implementation projects for hotel clients. This role requires a strategic thinking with excellent organizational skills, strong technical knowledge, and the ability to manage multiple projects simultaneously. I have worked closely with clients, internal teams, and stakeholders to ensure projects are completed on time, within scope, and within budget. Key Responsibilities: Lead and manage software implementation projects from initiation to completion. Develop comprehensive project plans, including timelines, milestones, deliverables, and resource allocation. Coordinate and communicate effectively with clients, ensuring their needs and expectations are met. Work with cross-functional teams (e.g., developers, designers, testers) to ensure project deliverables are aligned with client requirements. Monitor project progress, identify risks, and implement mitigation strategies. Conduct regular project status meetings and provide updates to stakeholders. Manage project budgets, ensuring projects are delivered within financial constraints. Ensure quality assurance processes are followed, and deliverables meet the required standards. Facilitate training and support for clients during and after the implementation process. Prepare and maintain project documentation, including project plans, reports, and post-project evaluations.

The Marmorosch Bucharest | Autograph CollectionCluster Revenue Specialist

Jun. 2021 - Nov. 2022Bucharest, Bucharest, Romania• Provided services efficiently and with a high level of accuracy. • Established internal databases and record management systems to enhance the accuracy and integrity of documentation and data. • In charge of managing room and function space inventory and ensuring inventory is properly allocated and restricted to maximize revenue and profits for market hotels. • Ensured that the hotel sales strategies are properly implemented in the reservation and inventory systems. • Prepared fair value analysis for multiple-element arrangements and volume purchase agreements. • Analyzes the revenue, profit, and demand for hotel rooms and space inventory. • Reviewed weekly and monthly budget performance reports, ensuring departments and operated within agreed procedures and investigated reporting discrepancies. • Created and maintained precise and accurate models, charts and reports.

Moxy Bucharest Old TownCluster Revenue Specialist

Jul. 2020 - Nov. 2022Strada Doamnei, 17 Bucharest, 030052 Romania• Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures. • Participated in forecasting daily and weekly projections. • Evaluated sales strategies' effectiveness and prepared historical and future revenue and profit forecasts. • Identified issues regarding delayed or incomplete payments and followed through to resolution. • Developed and distributed monthly revenue management analysis reports using proven software tools. • Complied with established internal controls and policies. • Ensured that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions change.

COURTYARD BUCHAREST FLOREASCARevenue Assistant

Jul. 2019 - Nov. 2022Bucharest, Romania• Worked under the direction and supervision of the Cluster Revenue Director and was in charge of maximizing revenue and implementing the rooms strategy. • Implemented all room reservation control systems - adhere to pre-set availability rate control and hotel selling strategy to ensure revenue maximization at all times in relation to market trends. • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions. • Reviewed operating budgets periodically to analyze trends affecting budget needs.

Europa GroupFront Office Manager

May. 2014 - Jul. 2019Bucharest, Romania• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. • Coached employees through day-to-day work and complex problems. • Prepared reports to assist business leaders with key decision making and strategic operational planning. • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. • In charge of monthly department meetings maintaining staff awareness of all hotel activities, reinforcing Standards of Excellence, and fostering a strong team atmosphere and culture. • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours. • Informed guests of hotel security features and offered details regarding fire and emergency procedures. • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.

Ramada Parc & Plaza HotelsAssistant Manager

Feb. 2008 - May. 2014• Interacted with customers by phone, email or in-person to provide information. • Encouraged and mentored employees to boost performance and remove process inefficiencies. • Acted as point of contact for vendor collaboration for contracted services. • Protected staff and customers and minimized legal issues by quickly resolving safety issues. • Delivered clerical support by handling range of routine and special requirements. • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs. • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate. • Entered customer data into room system and updated information whenever patrons changed rooms. • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

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