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Work Background
NinetySolutions Architect and Partner Enablement
Dec. 2023
NinetyRelationship Manager
Jun. 2022 - Dec. 2023St Louis, Missouri, United States
FedNatHR Administration and Learning and Development Consultant
Jan. 2022 - Jun. 2022United States
RedfinAssociate Agent - Independent Contractor
Mar. 2021
BizLibraryClient Success Manager
Dec. 2020 - Dec. 2021St Louis, Missouri, United States-Oversee the entire customer lifecycle from implementation to onboarding to growth and ultimately, client success.
-Acquire a comprehensive understanding of clients’ industry and business challenges and foster relationships with key client stakeholders.
-Execute on programs that facilitate onboarding, increase and deepen product usage by learners to maximize overall value to the client, and secure high client satisfaction, work with clients on renewals and long-term account growth.
-Be a strategic expert and thought leader so you can intelligently educate our customers on the value of BizLibrary products.
-Ensure clients are aware and accessing all resources BizLibrary has to offer, from training, support services, new release information, events and best practices.
-Seek opportunities for multi-threading, enhancement and new product adaptation.
-Identify potential customization and data integration opportunities and collect initial requirements for handoff to the Professional Services team.
-Serve as point of escalation for critical client issues and collaborate with support, professional services and development to resolve issues and help remove barriers.
-Contribute to internal discussions of common client challenges with product and management teams.
-Closely work with and monitor “at risk” clients to ensure renewal and/or proper handling.
Bick GroupBusiness Development and Account Manager
Jun. 2019 - Dec. 2020Greater St. Louis AreaDevelop new relationships and manage existing clients needs with installation, maintenance and cleaning of their mission critical facilities.
StaplesBusiness Development Manager
Oct. 2017 - Jun. 2019Greater St. Louis Area-Prospect for new business customers that are eligible for partaking in a premium corporate program by completing a comprehensive needs analysis.
-Manage expectations of program throughout setup process and the transition to account management.
-Responsible for meeting monthly program objectives as well revenue expectations. Currently at 115% to program goal and 175% to revenue quota.
-Assist with team success by mentoring new reps in sales calls, as well as leading team meetings
The Watering BowlGeneral Manager Operations
May. 2015 - Apr. 2016Greater St. Louis Area-Promoted to aid with opening our third location and accountable for overseeing the day-to-day function, managerial training and financial growth of the three locations around the St. Louis area.
-Responsible for supervising 3 managers and 70+ employees through weekly meetings held to keep lines of communication open between the staff on the floor, at the front desk, managers of their stores and ownership. -Assisted with the marketing and design for all billboard layouts, apparel, brochures and all potential advertising. -Created incentive programs to produce increased sales volume in extra services.
-Designed a “Customer Service” handbook to be used for training up front staff. -Sought out training seminars to keep our locations up to speed on newest ideas and products to run a successful business. -Introduced and setup scheduling system that allowed interaction between employees and managerial staff. -Assisted in the search for new property for future locations.
The Watering BowlStore Manager
Nov. 2014 - May. 2015Greater St. Louis Area-Responsible for the daily success of flagship location. -Lead all interviews with potential employees and assisted with setting up an updated training program to better ensure employee retention.
-Created organization with daily responsibilities and procedures in order to keep all locations in sync to allow for employees to work at multiple locations with consistency. -Created promotions within location to increase
Managerial Accomplishments:
• 15% growth month over month with increase in both daycare and boarding
Voss Properties CorpLeasing & Sales
May. 2012 - Nov. 2014Voss Properties Corp. is a diversified and professional commercial real estate firm serving the St. Louis market, South County and surrounding area for more than 30 years. We provide a full range of services which include assistance in the areas of commercial brokerage, asset and property management, commercial leasing and development. Our focus is to provide a combination of professional knowledge, market experience and personal attention that helps you achieve your vision and goals.
YP, The Real Yellow Pages®Sales Operations Manager
Jan. 2012 - May. 2012Greater St. Louis Area-Manage 50+ sales reps and 6 managers spanning 5 states (MO, KS, AR, OK and TX) assisting with daily procedures, contract fulfillment, updated policies and new incentives to increase sales revenue. -Responsible for precursory interviews for potential candidates
-Integrated the use of an AutoDialer to increase call volume and appointment activity from sales reps.
-Develop a weekly conference call with General Manager and entire division to acknowledge success of reps and provide training as new products are released.
YP, The Real Yellow Pages®Area Sales Manager
May. 2011 - Dec. 2011Greater St. Louis Area-Oversee 2 teams of sales reps (St. Louis, MO and San Antonio, TX) and assist with procedures, prospecting, closing and guidance through all other steps of the sales cycle.
-Implemented new avenues to create cold calling more optimal and effective.
YP, The Real Yellow Pages®Sales Marketing Consultant
Mar. 2007 - May. 2011-Handled inbound and initiated outbound calls to/from prospective, current and cancelling advertisers and provide details on advertising/marketing program options across print book, online directory, direct mail, website development and Google/Yahoo campaigns.
-Determined customers' needs and capabilities through a sales presentation, needs analysis and ROI calculations. -Assisted with content collection as well as custom ad design for each individual customer.
-Responsible for majority of ad designs that were created for customers.
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