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Work Background
Product Owner
GartnerProduct Owner
Sep. 2023Irving, Texas, United States• Delivered MyEvanta Web & Mobile App with updated UX/UI and one-click registration, improving adoption and engagement across global conferences. • Led the enterprise email transition from Evanta to Gartner, building stakeholder alignment and ensuring seamless migration without business disruption. • Partnered on Salesforce & Apptus integration, contributing requirements, backlog support, and workflow alignment to streamline global sales and contracting processes. • Enhanced Evanta.com user experience with navigation and tracking improvements that increased lead submissions and improved customer journeys. • Stepped into leadership coverage during manager’s leave, running prioritization calls and maintaining backlog alignment to sustain project momentum. Supported onsite risk management at major conferences, resolving incidents and retraining stakeholders in real time to ensure uninterrupted event delivery.
Business Analyst
GartnerBusiness Analyst
Mar. 2021 - Sep. 2023Irving, Texas, United States• Managed and prioritized the Evanta AEM backlog, delivering enhancements such as promotional tools and navigation features that improved marketing execution. • Helped implement Exhibitor Lead Delivery automation, reducing manual effort and accelerating lead routing to sales. • Introduced CRM process improvements (bulk edit, activity revamp) that saved seller time and improved account visibility. • Coordinated the migration from Box to SharePoint, enabling more reliable file sharing and team collaboration. • Created and delivered sales technology training for more than 100 staff members, driving stronger adoption and consistency across teams. Supported the global return to in-person events by preparing mobile readiness, peer-to-peer networking, and safety features, contributing to the successful execution of more than 390 conferences.
Senior Project Specialist
VariSenior Project Specialist
Oct. 2020 - Mar. 2021Dallas-Fort Worth Metroplex
Account Success Manager
VariAccount Success Manager
Nov. 2019 - Oct. 2020Dallas/Fort Worth Area
Account Manager
VARIDESKAccount Manager
Jan. 2018 - Nov. 2019Coppell, Texas
Administrative Support
RyanAdministrative Support
Nov. 2016 - Nov. 2017Accomplishments • Created an extensive reception training manual that maximized and streamlined the process of onboarding new team members • Acknowledged for building reputation and relationships with multiple executives in several departments for successfully providing answers in a timely and professional manner • Developed an effective questionnaire that was utilized to reduce the number of call-transferring errors • Successfully conducted an analysis of the employees registered in the parking garage and compared it to current list of employees to reduce the number of paid spaces by 15% • Memorized names, extension numbers, titles and functions of the employees within the company to cut the “on-hold” time for callers by 50% • Named “Team Captain” for all complex questions
Private Tutor
Self-employedPrivate Tutor
Sep. 2015 - Jan. 2017Dallas/Fort Worth AreaProvided one-on-one private teaching to high school-level students within their home environment for the subjects of Mathematics, English, and Science. Accomplishments • Generated business via referrals and social media platforms • Helped increase grades from 2.0 averages to 3.0+ in little as 2 months • Developed individualized, strategic plans for students that improved their specific needs (i.e. time management, attention/memory tactics, project organization) based on learning styles
Administrative Assistant
Paragon Structural Engineering, LTD.Administrative Assistant
May. 2015 - Aug. 2016Accomplishments • Implemented time management and organization strategies to prioritize all tasks and appointments for Principal Engineer/CEO of company • Reduced the amount of non-billable time for the CEO by creating and implementing a streamline process for internal and external client communications • Managed Client/Engineer relations by becoming primary point of contact for all project materials and communications regarding timeline expectations • Increased business sales by upselling additional engineering services to newly retained clients • Screened and qualified potential candidates at the Career Fair of University of Texas in Austin for Engineer-In-Training role Created invoices and letters for clients Other miscellaneous administrative tasks
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