GartnerBusiness Analyst
Mar. 2021 - Sep. 2023Irving, Texas, United States• Managed and prioritized the Evanta AEM backlog, delivering enhancements such as promotional tools and navigation features that improved marketing execution. • Helped implement Exhibitor Lead Delivery automation, reducing manual effort and accelerating lead routing to sales. • Introduced CRM process improvements (bulk edit, activity revamp) that saved seller time and improved account visibility. • Coordinated the migration from Box to SharePoint, enabling more reliable file sharing and team collaboration. • Created and delivered sales technology training for more than 100 staff members, driving stronger adoption and consistency across teams. Supported the global return to in-person events by preparing mobile readiness, peer-to-peer networking, and safety features, contributing to the successful execution of more than 390 conferences.