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Work Background
ConfluentSenior Software Engineer
Jul. 2022Making Kafka faster and better.
ConfluentStaff Technical Support Engineer
Aug. 2021 - Jul. 2022Brisbane, Queensland, Australia
ConfluentSenior Technical Support Engineer
Mar. 2018 - Aug. 2021Brisbane, Queensland, AustraliaProvide operational and development support for Apache Kafka, KStream, Kafka Connect, Confluent Platform, REST Proxy, Schema Registry, and other Kafka related technologies.
Hexagon MiningSoftware Support Engineer
Aug. 2014 - Mar. 2018Brisbane, AustraliaResponsibilities:
- Support Jigsaw Fleet Management System over the phone, email and Salesforce ticketing system
- Mentor more junior staff and act as the team leader when required
- Liaise with internal departments to resolve customer issues
- Perform minor updates and regular maintenance on customer servers
- Develop and maintain monitoring tools for customer servers
- Develop minor fixes and enhancements for customers
Leica GeosystemsProject Engineer
Apr. 2012 - May. 2014Brisbane, AustraliaResponsibilities:
- Travel to customer sites and deploy/fix Jigsaw product lines
- Perform major upgrades on site
- Investigate and resolve issues on site and remotely
- Worked with project manager to ensure project is completed on time and on budget
- Develop minor to medium fixes and enhancement for customers
Leica GeosystemsSoftware Support Engineer
Aug. 2011 - Apr. 2012Brisbane, AustraliaResponsibilities:
- Act as the first level support for all issues related to Jigsaw and Leica Geosystems products
- Liaise with internal departments to resolve customer issues
- Perform minor updates and regular maintenance on customer servers
CSG SystemsDevelopment Consultant, Specialist
May. 2011 - Aug. 2011Brisbane, Australia- Design solutions for production issues and review their implementations for customer (Hutchison Indonesia)
- Investigate latency issues in Singl.eView (CB and CE) production system and deliver the analysis to the customer
CSG SystemsDevelopment Consultant, Senior
Nov. 2009 - May. 2011- Provide on-site operational support for customer (Hutchison Indonesia)
- Liaise between Intec and Hutchison Indonesia and its system integrator, Tech Mahindra
- Install and support Singl.eView releases (CB and CE)
- Provide training for Intec on-site operation personnel and customer's operation personnel
- Design solutions for production issues and review their implementations
- Investigate latency issues in Singl.eView (CB and CE) production system and deliver the analysis to the customer
CSG SystemsDevelopment Consultant
Feb. 2008 - Oct. 2009- Develop solutions and provide production support for Singl.eView billing system (CB and CM) implementation in customer (Virgin Mobile Australia) - Build, install, and support Singl.eView releases (CB and CM)
eTourismSenior Developer
May. 2004 - Jan. 2008Design, build, maintain and performance tune the eTourism Online web application.
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