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Work Background
ConfidentialSenior Project Manager
Mar. 2024Mulesoft Delivery Manager (3 months, Fast Retailing, Retail): I led the development team (software architecture and software development) efforts, ensuring velocity and communications. Scope : delivery of integration solutions using Mulesoft (API). Project Director, Framing (3 months, Bardhal, Manufacturing): I directed a strategic framing project to understand and align CRM business processes with user expectations, providing a clear roadmap for CRM implementation (project planning, technical architecture).
Sia PartnersHead of Salesforce Center of Excellence
Sep. 2023 - Mar. 2024Île-de-France, FranceI was responsible for creating and managing the Salesforce Center of Excellence for France, Luxembourg, Morocco, Dubai, the UK, and Ireland.
My role involved defining customer acquisition strategies, building tailored marketing offers, and driving the Center's activities like resource allocation and project management.
I successfully secured a new account valued at €50k, responded to an RFP worth €20M, and led a contract renewal worth €10M.
As part of delivery, I oversaw project management, worked as an engagement manager, and applied my expertise as a Salesforce functional architect to guide complex implementations.
People Management: I led a team of 5 consultants and worked closely with account partners.
IBMAssociate Partner & People Manager @IBM Consulting
Oct. 2021 - Aug. 2023As a member of the practice management committee overseeing 30 consultants, I contributed to a turnover of €15M. Project Management: For Manpower, I held the position of Deputy Program Director in France. This program, conducted both on-site and remotely, involved 100 consultants for an IT migration to the Cloud (front and back office, architecture) I was specifically responsible for methods and tools (agile and waterfall) as well as organizing and monitoring governance.
As Salesforce Project Director for Moët Hennessy, I led remotly a team of 8 consultants for the platform managing B2B sales for the brand’s 25 houses in 30 countries, overseeing financial monitoring (Budget), governance, deliverables, data integration, and change management. This project was done with Project management tools like Jira & Confluence (agile). Business Development: I contributed to €1.3M in revenue in the finance sector, handling fixed-cost pricing, resource planning, financial and risk monitoring, and participating in pre-sales. Leadership, People Management: I coached 4 individuals, directly managed 4 consultants, and obtained IBM's "Growth Behaviors" certification. I was the strategic program leader for the "Sense of Belonging" initiative from the general management, and I organized virtual events for the Woman@IBM network.
Sopra Steria NextAssociate Partner - Salesforce
Jan. 2020 - Apr. 2021Paris La Défense, Île-de-France, FranceAs Director of Operational Value for the Salesforce practice, I was responsible for overseeing operational performance key indicators. I participated in the deployment of two LevelUp employee development programs ("Build a Commercial Offer" and "New Brand Next") for an entity composed of 70 consultants, as well as their managers and directors.
I was involved in the creation and promotion of packaged offers for clients and Salesforce Account Executives. I managed the operational management of the practice, which included pre-sales, resource allocation, recruitment, and training.
Additionally, I designed and facilitated remote team events during the Covid-19 context to maintain engagement and collaboration. Project Management for GRT Gaz :
For the first Salesforce deployment : Core model building with business processes optimization, functional architecture, technical architecture (integration with external database and internal solutions like SAP). This project was using SAFe approach (Scrum)
YouBiz Club Expert Entrepreneur
Aug. 2017 - Sep. 2019Île-de-France, FranceLed end-to-end development of SaaS startup democratizing digital customer relations for SMBs, Activities: Business planning, investor pitching, and go-to-market strategy Architected and deployed full-stack solution: WordPress website, AI-powered LMS, and Stripe payment integration
YouBiz Club Expert has been accompany by BGE Paris during 6 months and SQYcub Paris Saclay with Incuballiance during 10 months.
VO2 GROUPHead of Salesforce Practice
Apr. 2014 - Apr. 2016Ville de Paris, Île-de-France, FranceCreation of the Salesforce practice with a team of 8 consultants and the sale of projects to staff all the teams recruited. Design and configuration of the internal solution Force.com for VO2 Group for all its subsidiaries. Training consultants on methodologies adapted to a successful Salesforce project
Kerensen Consulting (acquired by Salesforce CSG in 2015)Project Manager
Aug. 2007 - Jan. 2014Salesforce project management mainly but also QlikView; Core model specialization, business process optimization, customer relationship, Key Performance Indicators. Clients : Arval, AXA Assistance, Nissan, BPCE, Saint Gobain, Nomination, Société Générale Equipement Finance, Suez Lyonnaise des Eaux, Louvres Hotel ....
NCH KerniteHead of Key Accounts Business Development and CRM director
Oct. 2004 - Aug. 2007Large Accounts Department Manager :
- Creation of a call center,
- setting up Salesforce for large accounts opportunity management and 50 sales Representative Results :
+70% new accounts, +10% turnover per year, x3 customer order value
Baron Philippe de Rothschild France Distribution (RFD)General Marketing Director Assistant
Sep. 2002 - Aug. 2003Région de Paris, FrancePurchasing: supply management for France of 25 brands of spirits (international trade) Marketing budgets: monitoring of all marketing budgets: consistency with sales performance in CHR and Retail Assistant Marketing General Manager 1 week in Chile: visit and wine training with Almaviva, Mouton Rothschild (BPHR), and Concha y Torro (member of the Confereration of the friends of Best Chili Wines, Casillero del Diablo)
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