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Work Background
SecuritEaseTechnical Business Analyst
May. 2025Leadership & Mentorship: Chairing the internal Business Analysis Forum and providing technical mentorship to the BA team to elevate organizational analytical standards. Cross-Functional Orchestration: Liaising between client SMEs and Technical teams to elicit requirements and translate them into actionable technical architectures for the dev team and Chief Technical Architect. Quality Assurance & Testing: Managing the full testing lifecycle, including API and functional testing, to ensure delivered features meet rigorous technical and business specifications. UAT Coordination: Orchestrating User Acceptance Testing (UAT) with stakeholders to validate that multi-jurisdictional private wealth platforms meet high-level business goals. Agile Delivery: Decomposing project specs into prioritized Jira backlogs for UI/UX and Engineering teams within a Scrum framework (2-week sprints).
Ten Lifestyle GroupTechnical Business Analyst
Feb. 2023 - May. 2025Cape Town, Western Cape, South Africa
Ten Lifestyle GroupUser Researcher
Jul. 2022 - Feb. 2023South Africa
DataNobleCX Management Consultant
Mar. 2021 - Jul. 2022South Africa
DataNobleSenior Researcher
Jan. 2020 - Jan. 2022South AfricaLeveraged data modeling to identify operational bottlenecks, driving organizational change and increased NPS scores. Conducted deep-dive research and facilitated Design Thinking workshops for blue-chip corporate clients to solve complex CX inefficiencies. Partnered with C-level executives to establish data-driven KPIs and track business process evolution.
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