🌍 Freelance Travel Designer | Africa & Asia Specialist | Adventure & Luxury Travel
Hi, I’m Tine —a seasoned travel consultant with 15+ years of experience crafting unforgettable journeys across Africa, Asia, and beyond. From summiting Kilimanjaro to sourcing exclusive luxury escapes, I blend deep regional knowledge with a passion for personalized, ethical travel. I help travelers go beyond the guidebook, creating bespoke adventures that are meaningful, seamless, and soul-stirring. Now freelancing and ready to collaborate!More...
Sam Oyitch
Head of Luxury Concierge@JPMorgan Chase & Co.
Verified
Sam Oyitch is the Head of Luxury Concierge at JPMorgan Chase & Co., where he has transformed the high-end client experience through innovative service solutions. With over 15 years of expertise in luxury hospitality, Sam has a proven track record of enhancing customer satisfaction and loyalty among the luxury sectors most prized clientele. His strategic vision and commitment to excellence have earned him recognition as a leader in the industry, driving growth and setting new standards for personalized service. Sam is a global expert in luxury lifestyle, including the Food and Beverage, Retail and Live Events spacesMore...
Thiago Rodrigues
Customer Care Team Lead@C6 Bank
Verified
Hello, my name is Thiago, and I am a results-driven professional with a strong background in customer service and team management. Over the past few years, I have focused on developing key skills in leadership, process optimization, and effective communication, always aiming to deliver high-quality service and outstanding results.
I am currently pursuing a Bachelor's Degree in People Management at Estácio – São Paulo, with an expected graduation in December 2025. In addition to my academic background, I have completed specialized courses, including Container Inspection and Verification and Advanced Computing, which have contributed to my analytical and technical proficiency.
I am fluent in English and have a basic level of Spanish, which has enabled me to work effectively in bilingual environments throughout my career.
Professional Experience:
Senior Bilingual Customer Service Agent at Ten Service
Since June 2022, I have been assisting clients with personalized travel arrangements, coordinating with international service providers, and ensuring a seamless experience for customers. My responsibilities include organizing travel itineraries, handling bookings, and resolving issues with a focus on excellence.
Bilingual Operations Supervisor at Conduent Brasil
From October 2020 to December 2021, I led a team, monitored KPIs, and implemented action plans using techniques like SWOT analysis. I provided coaching and feedback to improve team performance and developed reports to identify areas of improvement.
Bilingual Operations Supervisor at Teleperformance Brasil
Between November 2017 and October 2020, I managed daily operations and process enhancements, working closely with support areas. I used GDS systems like Sabre, Amadeus, and WordSpan for booking and ticket reissuance. My work earned me the Best Supervisor Award during the 58th training course (JUMP).
Customer Service Analyst at Teleperformance Brasil
From October 2016 to November 2017, I worked as a customer service analyst, assisting clients with productMore...