PNOHead of Operations Strategy & Development
Sep. 2023Copenhagen Metropolitan Area· Functional leader for Operations (Fleet, Procurement, Operations Excellence, Strategy) across 7 countries. (Sweden, Norway, Finland, Germany, Netherlands, Poland
· Developed and monitored key performance indicators (KPIs) to measure operational performance, resulting in improved decision-making
· Developed a comprehensive training program for staff to ensure high standards of customer service
• Improved understanding on how to generate value upstream in the supply chain
- Process ideation, execution, and continuous improvement
- OKR setting and performance
- Data framework and analytics
• Budget & P&L