Tim Stephenson - CIO, Travelex

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Work Background

Travelex Insurance ServicesInterim Vice President of IT / Regional CIO for North America

Nov. 2023Omaha, Nebraska, United States• Oversee North American strategic IT planning, architecture, implementation, transformation, and support as a key executive, eliminating 70% of technical debt. o Migrated the datacenter in just 6 months achieving zero downtime and reducing operational cost by 10%. o Replaced legacy servers with new builds eliminating 90% of infrastructure technical debt and improved performance by 20%. o Performed a complete rebuild of the customer-facing website, increasing conversion rates by 23%. • Appointed as a key member of the Global Architecture Review board, reviewing 6-8 architecture proposals per month to ensure adherence to best practices. • Directed regional Cyber Security efforts, implementing 3 new security platforms in 9 months while mitigating 5 significant audit findings. • Strengthened Digital Transformation and Innovation by adopting Agile methodologies while shifting from on premise hardware to IaaS and PaaS solutions reducing costs by 10%. • Collaborated with the CEO to establish the departmental budget for its inaugural implementation. • Spearheaded Data retention anonymization and deletion policy and procedures for all departments and platforms, helping prepare the way for ISO 27001 adoption. • Cultivated a high-performance culture within the organization, resulting in a 15% increase in productivity and a 20% reduction in turnover. • Collaborated closely with all department heads on strategic planning initiatives to ensure alignment between corporate goals and outcomes. Successfully drove 5 strategic initiatives to completion.

HYCU, Inc.Director of Cloud Partnerships

Jan. 2022 - May. 2023Omaha, Nebraska, United States• Developed and managed partnerships with AWS, GCP, Azure CSPs, Rackspace, Wasabi, Equinix, and smaller MSPs, generating an additional $1.5 million in YoY revenue through targeted partnership strategies. • Collaborated with the sales organization to develop and market custom solutions in the FinTech market, resulting in a 15% increase in market share. • Led the technical teams to develop new features, resulting in sales in new markets and adding an initial $200k in revenue through innovative product development. • Guest speaker at technology conferences, increasing lead generation by 300% through engaging presentations and networking. • Enhanced team collaboration through regular communication, goal setting, and performance evaluations, leading to a 20% improvement in project delivery timelines.

CapgeminiManaging Director, North American Cloud Center of Excellence

Oct. 2019 - Jan. 2022Rapid City, South Dakota, United States• Collaborated with AWS to establish strategic partnerships, onboard cutting-edge technologies, and promote AWS innovations, increasing AWS adoption by 25% across North America. • Led the migration and closure of Capgemini-owned data centers, reducing operational costs by 30% and improving efficiency. • Built out the Azure CSP practice for North America, retaining $30 million in revenue by implementing strategic initiatives and customer retention programs. • Led multi-nation delivery teams to successful outcomes for 20 clients, achieving an average customer satisfaction score of 9.2/10. • Built successful business cases and analyzed cost structures, optimizing costs and achieving savings of up to 20% per project. • Managed multiple simultaneous projects (datacenter migrations, cloud migrations, modernization, etc.) in up to 10 locations on time and 10-20% under budget. • Assisted the sales team to scope and sell products by designing strategic architectures, technical diagrams, and delivering solution presentations, resulting in over $60M in annual revenue YoY. • Consolidated 8 company acquisitions and migrated operations to the cloud, resulting in savings of $100,000,000 over 5 years.

First National Technology SolutionsSr. Sales Engineer/Solutions Architect

Apr. 2011 - Oct. 2019Omaha, NE• Worked directly with customers to understand pain points, then collaborated to develop tailored solutions, resulting in a 50% increase in customers. • Solely responsible for developing price models and structures for all new and existing services and solutions, improving pricing accuracy by 30%. • Assessed customer environments and recommended tailored solutions and services for infrastructure and information security, resulting in a 20% reduction in security incidents. • Architected long-term technology solutions to address business needs (configure/price/quote solutions) and technical needs (virtualization/modernization), increasing operational efficiency by 25%. • Cultivate a strong, consultative customer centric environment to achieve 90% customer retention. • Collaborated with clients to develop customized architectural solutions, meeting unique needs and preferences, resulting in a 90% customer retention rate.

First National Bank of OmahaLead Capacity Planner

Aug. 2007 - Apr. 2011Omaha, Nebraska, United States• Part of the enterprise architecture management strategy committee • Responsible for enterprise capacity planning for Windows, Linux, and Storage platforms • Developed an action plan to address system wide catastrophic performance issues • Produced high-level design strategy and tools to improve overall system interdependency and performance • Designed and implemented full virtual desktop environment for 5,000 users to improve security and manageability

Client Resources, Inc.Consultant

Aug. 2004 - Jan. 2006Omaha, Nebraska, United States• Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs, resulting in a 25% increase in client retention. • Mentored junior team members to foster professional growth and promote knowledge sharing, improving team performance by 20%. • Directed IT services, counseled executives, and collaborated with senior management on strategic planning, leading to the successful completion of 5 major projects. • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades, resulting in a 30% increase in system efficiency.

Blue Cross and Blue Shield of NebraskaManager

Feb. 2004 - Aug. 2007Omaha, Nebraska• Managed 19 direct reports and an annual budget of $15 million, achieving a 10% cost saving through strategic resource allocation. • Managed successful data center migration with zero unplanned outages or performance issues, reducing operational costs by 20%. • Modernized BCBSNE infrastructure through early adoption of Virtualization resulting in reduced IT budget by $4 Million annually while increasing IT capabilities and effectiveness. • Developed a highly successful virtual desktop/work-from-home program for the BCBSNE call center staff, increasing employee productivity by 30%. • Successfully implemented Enterprise Service Bus and Data Warehouse, improving data accessibility and processing speed by 40%. • Managed and motivated employees to be productive and engaged in work, resulting in a 20% increase in employee satisfaction.

Transgenomic, Inc.Sr Systems Administrator

Feb. 2001 - Aug. 2004• Established standard operating procedures for consistent system maintenance across all environments. • Managed vendor relationships, negotiating contracts to optimize pricing while maintaining quality service levels. • Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives. • Provided technical leadership, mentoring junior team members in best practices for systems administration tasks. • Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining cost effectiveness.

QuillogyTrainer/Consultant

Jul. 2000 - Dec. 2000Omaha, Nebraska, United States• Mentored new hires, resulting in stronger staff development and increased productivity. • Provided one-on-one mentoring to help individuals reach their full potential within the organization. • Monitored and reported trainee progress, introducing new learning tools to address individual needs. • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions. • Prepared and presented supplementary learning material to support structured lessons.

West CorporationManager

Mar. 1997 - Jan. 2000Omaha, Nebraska, United States• Accomplished multiple tasks within established timeframes. • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. • Achieved departmental goals by developing and executing strategic plans and performance metrics. • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.