Mark Potter - It Consultant & Mainframe Specialist, Self Employed Consultant & Remote Worker

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Work Background

Information Technology Consultant

Mar. 2023Cape Town, Western Cape, South AfricaBusiness Development

Dell EMCSnr Presales Storage Specialist – Storage, Platform, Solutions (SPS)

Dec. 2019 - Oct. 2021City of Johannesburg, Gauteng, South Africa1. Regular Customer & Partner Presentation on Storage Product updates / Enhancements, i.e. PowerMax, PowerStore, Unity, SC Series, PowerVault, Brocade & Cisco SAN. 2. Utilise knowledge of competitive solutions to effectively address and dispel customer objections to proposed Dell EMC solutions. 3. Develops relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate. Strategizes and executes technical sales calls 4. Assists the Sales & Presales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans, including Lead generation. 5. Configure & document Dell EMC software, hardware and service solutions to meet customer and sales objectives. Complete required presales documentation quickly and accurately. 6. Qualify sales opportunities in the terms of customer technical requirements, competition, decision making process and funding. Technical role in District Sales and Services Leadership Meetings. 7. Presents and markets the design and value of proposed Dell EMC solution and business case to customers, prospects and Dell EMC management. Mentorship of junior Presales family members. 8. Possesses strong, detailed product/technology/industry knowledge. Knowledge of job associated software and applications. ACHIEVEMENTS: Unity Product Certification PowerStore Product Certification PowerMax (VMAX) Product Certification Pre-Sales Target met on Annual Basis

Dell EMCPresales Snr Systems Engineer - Solutions Architect

Dec. 2010 - Nov. 2019City of Johannesburg, Gauteng, South Africa1. Use knowledge of competitive solutions to effectively address and dispel customer objections to EMC solutions, i.e. PowerMax, Unity, SC Series, PowerVault, PowerScale (Isilon), ECS (Elastic Cloud Storage), Data Domain (DPS), PowerEdge, Cisco & Brocade SAN. 2. Develop & Maintain relationships with account team, partners and customers in support of sales team objectives. Engage and leverage corporate resources, abilities, budgets and personnel as appropriate. Strategize and execute technical sales calls. 3. Support Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans. 4. Configure and document Dell EMC software, hardware and service solutions to meet customer and sales objectives. Complete required presales documentation quickly and accurately. 5. Qualify sales opportunities in the terms of customer technical requirements, competition, decision making process and funding. Technical support role in District Sales and Services Leadership Meetings. 6. Presents and markets the design and value of proposed Dell EMC solution and business case to customers, prospects and EMC management. Mentor Junior Presales family members. 7. Possesses strong, detailed product/technology/industry knowledge. Knowledge of job associated software and applications. Achievements: MF champion for EMC ZA SAP champion for EMC ZA META Telecom Champion Pre-Sales Target met on Annual Basis

Intuate GroupService Delivery & Storage Manager

May. 2005 - Nov. 2010City of Johannesburg, Gauteng, South Africa12 x Reporting Staff. Interact with the client on Service Delivery for SAN Storage infrastructure (500 TB Primary usable & +/- 1.5PB Backup). Management and coaching of the SAN Storage teams (Wintel, AIX & Mainframe). Responsible for Capacity Management for all platforms. Technical Support to the Mainframe team. Self-Development. Manage small to medium projects. Good understanding of the Service Level Agreement (SLA). Responsible for quality of work delivered from storage team. Act as an escalation point for incident management. Understand the client’s general application structure & communication channels. Responsible for the identification and tracking of storage incidents until completion. Responsible for checking the suitability of offerings from the storage hardware vendor. Review all major changes & projects that affect the SAN storage environment. Single point of contact for auditors, vendors & business managers for storage related matters. Responsible for ensuring that all storage related documents and procedures are current. Responsible for the signoff of solutions and workarounds. Responsible for information gathering and reporting to the client. Responsible for relationship building and understand client’s requirements. Available for 24 x 7 escalations. Maintain a sound knowledge and understandings of current methodologies, technologies and services employed by the client whilst maintaining an awareness of future trends related to SAN storage. Analytical and problem-solving attributes. Exhibit tact and diplomacy. Display good communication skills. Good people management skills. Provide input with regards Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for clients’ High Availability (HA) and Disaster Recovery (DR) methodologies.

Business Connexion (BCX)Team Lead - Mainframe Storage & Capacity Management

Jan. 1998 - Apr. 2005City of Johannesburg, Gauteng, South AfricaCustomers: EDCON (Edgars) Momentum Employee Benefits (MEB) Rand Water Santam (Cape Town & JHB - Guardian) Lion of Africa JSE (JHB Securities Exchange) STRATE (Share TRAding Totally Electronic) TRANSUNION Nedbank Ltd 1. Capacity Management, Planning & Reporting via 20% & Microsoft XL (was SAS) 2. MVS Systems Programming Support 3. MVS & DASD Performance Management & Planning 4. SMS & HSM Management 5. Virtual Tape management. 6. IBM Robot management (ATL3494, OAM & CA1 or TLMS) 7. EMC Family of products 8. Product Proposal, Evaluation & Testing. 9. Self-Development. 10. DR - Storage synchronization. 11. DASD Reporting via Twenty Percent. 12. Projects 13. Liase with Clients, Management, Third Party Suppliers 14. Standby for all Clients. ACHIEVEMENTS: Successful DRP test for EDCON Successful VTAPE implementation on MEB’s Lpar. Presentation to MEB team leaders on VTAPE’s implementation & functionality. Successful rollout of DFSMS/HSM on Santam Presentation to Santam Team leaders on DFSMS/HSM Implementation & Functionality Member of project team for MVS 2.10 rollout Successful Implementation of CA-VTAPE on all Edcon Lpars. Successful Split of Edcon IBM Robot for primary & DR Site.

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