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Work Background
Flow HealthClinical Coordinator
Apr. 2021 - Oct. 2022Facilitated comprehensive training programs for laboratory technicians to ensure staff capacity meets or exceeds incoming testing demand from cross functional teams. Lowered staffing errors by 95% by optimizing workflows from sample collection to results reporting. Led quality audit initiatives to ensure noncompliant shipments and/or specimens are isolated, documented and properly handled as well as ensure appropriate leadership escalations are made for over 30,000 samples. Conducted individual coaching sessions with team members to enhance their skills and professional development, such as IT, administration, production collection teams to ensure alignment of technologies with records retention objectives and HIPAA regulations. Oversaw talent acquisition of laboratory technicians to meet the needs of department customers; hired over 5 qualified new employees and negotiated salaries. Utilize effective interpersonal communication to triage lab requests and results with over 30 department customers/networks, such as Disney, Netflix, HBO, etc.
WellStar Health SystemClinical Laboratory Assistant
Apr. 2015 - Aug. 2018
Northside HospitalClinical Laboratory Assistant
Aug. 2014 - Dec. 2019Demonstrated operational efficiency via managing staff workloads within designated timelines. Coordinated the shipping and handling of frozen biohazardous materials from renowned research institutions including the Atlanta CDC, Mayo Medical Laboratories, and the Georgia Department of Health. Employed problem solving skills to guide decision making for critical lab requests and rigorous biomedical testing. Successfully conveyed essential laboratory standards and practices, leading to seamless compliance during routine regulatory inspections and maintaining a consistent record of compliance excellence. Use adept skills to navigate LIS and hospital information systems to order and provide test results Provided mentorship and orientation training for over 10 new staff members.
Piedmont Atlanta HospitalCustomer Service
Jan. 2013 - May. 2014Calculate laboratory testing pricing for billing purposes.
Piedmont Atlanta HospitalPathology Laboratory Assistant
Aug. 2011 - Dec. 2013Adjacent to Laboratory Specimen Processor/ Not new employment
Change tissue processing machines and assist with maintenance.
Load tissue blocks & train new employees entering area.
Perform all Sendout orders and communicate to businesses. Stain and process frozen specimens and organize work area. Process all specimens entering and leaving area (Legal, patient retrieval, morgue specimens, etc.)
Piedmont Atlanta HospitalHLA Lab
Jun. 2011 - Aug. 2011Registering, ordering, & aliquoting transplant patient and donor specimens.
Piedmont Atlanta HospitalClinical Laboratory Assistant
Aug. 2004 - Aug. 2011Train new employees entering Laboratory Processing area
Typing personal and billing information of patient(s)
Collecting blood specimens from outpatients and transplant patients
Handle biohazard material and waste
Assist with transportation of specimens throughout hospital by a portal device (tube system)
Familiarize with medical terminology and medical tests via automation
Establish workflow of team when Supervisor was absent and assist with processing specimens from the surrounding Atlanta area
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