Requests
8
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Work Background
Smith+NephewProgram Manager
Mar. 2024
Espire InfolabsProgram Manager
Aug. 2022 - Mar. 2024Gurugram, Haryana, India
Espire InfolabsProject Manager
Oct. 2020 - Sep. 2022Gurugram, Haryana, India
Pacific Dental ServicesSr. Project Manager
Nov. 2015 - Dec. 2019Irvine, California, United States● Managed end-to-end delivery of IT Small Projects (cross-functional IT projects that could be completed within 1-2 sprints/2-4 weeks).
● Responsible for Implementation of Salesforce Marketing Cloud (SFMC) to allow for better management of multi-channel promotional campaigns, disclaimers, and mailing lists effectively.
● Led business process improvement initiatives to transform enterprise processes by identifying inefficiencies, designing desired-state processes & implementing scalable and robust technical solutions like PEGA workflow automation tool.
● Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion.
● Facilitated scrum rituals like story grooming, sprint planning, retrospective, daily scrums, etc. ● Manage project scope and escalations and ensure requirements are vetted and locked to avoid delays once sprint starts.
● Identified and resolved project issues in a timely manner to ensure successful project delivery.
Canvas Infotech Inc.Project Manager/Business Analyst
Oct. 2012 - Oct. 2014Fremont, CAHaving worked for companies like Hyundai Capital America, Disney, Pacific Life, Blue Mountain Labs/ St. Joseph's Healthcare system, and more, I have acquired extensive experience in the below areas:
1) Requirements elicitation 2) Documentation and translation of requirements (business requirements documents, Functional specifications documents, epic/user story writing)
3) Process Analysis and improvement
4) Cost-Benefit Analysis and ROI calculations (Financial Analysis) 5) Data mapping and modeling 6) Business Intelligence reporting 7) Project Management
Richmond Times-DispatchBusiness Analyst
Dec. 2011 - Mar. 2012Richmond, Virginia, United States● Developed a digital newsletter called 'Work It, Richmond' and increased readership by:
● Conducting market research to identify customer needs and developed marketing campaigns.
● Using social media forums like Facebook, Twitter & LinkedIn
● Steering pre, post, & mid marketing campaigns (online / direct marketing) and tracking various logistic points.
● Analysing customer feedback to identify common trends and develop recommendations for improvement
Virginia Commonwealth UniversityInformation Technology Intern
Aug. 2007 - May. 2011Richmond, Virginia Area- Conducted workshops to teach Microsoft Office and SPSS to staff and students - Maintained hardware and installed latest software on classroom and lab computers as well as faculty and staff offices - Managed and oversaw work conducted by student (undergraduate) workers - Updated Technology Support website and created instruction manuals for using equipment/ software - Attended workshops to enhance technical knowledge and understand latest trends in Information Technology and Information Systems
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