Neha Shukla

Program Manager @Smith & Nephew

✔️ IT💼 C-level Executive🧨 ConsultingProduct ManagerProject ManagerBusiness Analyst

A seasoned Senior IT Program Manager with over 15 years of experience delivering high-impact technology solutions across diverse industries, including healthcare, professional services, insurance, and entertainment. Throughout my career, I have successfully managed complex IT initiatives at leading organizations such as Smith & Nephew, Espire Infolabs Pvt. Ltd., Pacific Dental Services, Hyundai Capital America, The Walt Disney Company, Pacific Life, Bick Group, and Richmond Times Dispatch. With a proven track record in driving end-to-end program management,I excel in leading cross-functional teams to deliver strategic IT projects that align with business objectives. My expertise spans across the implementation of enterprise-level systems, cloud-based solutions, and digital transformation initiatives. I have a deep understanding of the unique challenges and regulatory requirements in various domains, enabling them to tailor solutions that meet the specific needs of each industry.

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Work Background

Smith+NephewProgram Manager

Mar. 2024

Espire InfolabsProgram Manager

Aug. 2022 - Mar. 2024Gurugram, Haryana, India

Espire InfolabsProject Manager

Oct. 2020 - Sep. 2022Gurugram, Haryana, India

Pacific Dental ServicesSr. Project Manager

Nov. 2015 - Dec. 2019Irvine, California, United States● Managed end-to-end delivery of IT Small Projects (cross-functional IT projects that could be completed within 1-2 sprints/2-4 weeks). ● Responsible for Implementation of Salesforce Marketing Cloud (SFMC) to allow for better management of multi-channel promotional campaigns, disclaimers, and mailing lists effectively. ● Led business process improvement initiatives to transform enterprise processes by identifying inefficiencies, designing desired-state processes & implementing scalable and robust technical solutions like PEGA workflow automation tool. ● Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion. ● Facilitated scrum rituals like story grooming, sprint planning, retrospective, daily scrums, etc. ● Manage project scope and escalations and ensure requirements are vetted and locked to avoid delays once sprint starts. ● Identified and resolved project issues in a timely manner to ensure successful project delivery.

Canvas Infotech Inc.Project Manager/Business Analyst

Oct. 2012 - Oct. 2014Fremont, CAHaving worked for companies like Hyundai Capital America, Disney, Pacific Life, Blue Mountain Labs/ St. Joseph's Healthcare system, and more, I have acquired extensive experience in the below areas: 1) Requirements elicitation 2) Documentation and translation of requirements (business requirements documents, Functional specifications documents, epic/user story writing) 3) Process Analysis and improvement 4) Cost-Benefit Analysis and ROI calculations (Financial Analysis) 5) Data mapping and modeling 6) Business Intelligence reporting 7) Project Management

Richmond Times-DispatchBusiness Analyst

Dec. 2011 - Mar. 2012Richmond, Virginia, United States● Developed a digital newsletter called 'Work It, Richmond' and increased readership by: ● Conducting market research to identify customer needs and developed marketing campaigns. ● Using social media forums like Facebook, Twitter & LinkedIn ● Steering pre, post, & mid marketing campaigns (online / direct marketing) and tracking various logistic points. ● Analysing customer feedback to identify common trends and develop recommendations for improvement

Virginia Commonwealth UniversityInformation Technology Intern

Aug. 2007 - May. 2011Richmond, Virginia Area- Conducted workshops to teach Microsoft Office and SPSS to staff and students - Maintained hardware and installed latest software on classroom and lab computers as well as faculty and staff offices - Managed and oversaw work conducted by student (undergraduate) workers - Updated Technology Support website and created instruction manuals for using equipment/ software - Attended workshops to enhance technical knowledge and understand latest trends in Information Technology and Information Systems