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Work Background
Clearspan CommunicationsSoftware QA Engineer
Apr. 2023United States
KodePloySoftware QA Engineer
Jul. 2021 - Apr. 2023Los Angeles, California, United States
Test ProSoftware QA Engineer
May. 2020 - Jul. 2021Los Angeles, California, United States
Diligent Delivering System Delivery Associate
Jul. 2019 - Apr. 2020Dallas-Fort Worth MetroplexWorked with different clients, including Toyota/Lexus, to help rejuvenate the use of agile, specifically Scrum and SAFe, into the parts delivery value chain. Provided businesses with solutions for day-to-day execution and implementation of agile and scrum in the following areas:
• Managed parts inventory including logging to ensure routes were promptly serviced.
• Championed Agile methods in all aspects of parts delivery routes.
• Collaborated in facilitating agile trials, including planning, reviews, and retrospectives as needed, and effectively builds self-organizing, cohesive, and high-performing teams.
• Responded quickly to the needs of the enterprise technicians.
• Handled shipping and receiving inventory with a First In, First Out (FIFO) approach.
• Assisted in supervising maintenance and fueling of the delivery fleet while maintaining customer relations that ensured satisfaction.
• Demonstrated a "servant's heart" by creating unique and personalized experiences.
• Managed, organized, and tracked all customer interactions in enterprise system. • Achieved critical on time and within budget delivery and customer satisfaction goals.
• Built and deployed secure, high-performance dashboards and reports.
• Connected daily (sprint/standup) with Team Members to review department progress.
• Led standup/sprint/iteration planning sessions in SAFe, Scrum and other agile methodology Identified, tracked, and removed process bottle necks and blockers were appropriate.
• Led Retrospectives using Agile methods and coached team members on importance of retrospectives.
• Participated and contributed to the agile community (with other FTE's and enterprise partners) growth, development, and learning.
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