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Work Background
Software QA Engineer
Clearspan CommunicationsSoftware QA Engineer
Apr. 2023United States
Software QA Engineer
KodePloySoftware QA Engineer
Jul. 2021 - Apr. 2023Los Angeles, California, United States
Software QA Engineer
Test ProSoftware QA Engineer
May. 2020 - Jul. 2021Los Angeles, California, United States
Delivery Associate
Diligent Delivering System Delivery Associate
Jul. 2019 - Apr. 2020Dallas-Fort Worth MetroplexWorked with different clients, including Toyota/Lexus, to help rejuvenate the use of agile, specifically Scrum and SAFe, into the parts delivery value chain. Provided businesses with solutions for day-to-day execution and implementation of agile and scrum in the following areas: • Managed parts inventory including logging to ensure routes were promptly serviced. • Championed Agile methods in all aspects of parts delivery routes. • Collaborated in facilitating agile trials, including planning, reviews, and retrospectives as needed, and effectively builds self-organizing, cohesive, and high-performing teams. • Responded quickly to the needs of the enterprise technicians. • Handled shipping and receiving inventory with a First In, First Out (FIFO) approach. • Assisted in supervising maintenance and fueling of the delivery fleet while maintaining customer relations that ensured satisfaction. • Demonstrated a "servant's heart" by creating unique and personalized experiences. • Managed, organized, and tracked all customer interactions in enterprise system. • Achieved critical on time and within budget delivery and customer satisfaction goals. • Built and deployed secure, high-performance dashboards and reports. • Connected daily (sprint/standup) with Team Members to review department progress. • Led standup/sprint/iteration planning sessions in SAFe, Scrum and other agile methodology Identified, tracked, and removed process bottle necks and blockers were appropriate. • Led Retrospectives using Agile methods and coached team members on importance of retrospectives. • Participated and contributed to the agile community (with other FTE's and enterprise partners) growth, development, and learning.
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