ZENVIASenior Product Manager
Jun. 2020 - Jan. 2021Porto Alegre, Rio Grande do Sul, Brazil
Senior Product Manager responsible for the strategy and launching for data solutions to communicate, engage and support customers through different channels like SMS, WhatsApp Business, telephone, Facebook Messenger, Instagram, Web Chat and RCS.
Collaborated with Engineering, UX, Business, and Marketing teams to innovate and enhance existing products or introduce new ones. Developed the product roadmap, outline key epics, and proficiently manage the product backlog, all while aligning with strategic business objectives and consistently delivering value to the customer.