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United Kingdom
Work Background
Tata Consultancy ServicesVOD SME QA / Lead
Jul. 2024 - Mar. 2025Cincinnati, Ohio, United StatesVideo On Demand, Subject Matter Expert, Quality Assurance Lead for our client: Google / YouTube. Monitors and maintains the VOD Service Desk team within SLAs. Daily Responsibilities include the following: · Assign work/cases to team members
· Maintain active awareness of multiple case tickets with meticulous attention to detail
· Perform quality analysis of tasks performed by the team members
· Suggests and implements workflow improvements
· Provides feedback, coaching and improvement plans to team members ➜Expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
➜ Comprehensive understanding of VOD delivery and processing pipeline.
➜ Proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
➜ Experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
➜ Experience in text-based data formats and the ability to decode XML files.
Angelic Holdings LLC (FKA Angelic Media LLC)Broadcast Media Specialist and Consultant
Jan. 2018Tucson, Arizona, United StatesAs a broadcast and media specialist, I provide project execution and media production services, including social media management, business and revenue generation strategies, digital printing, mobile applications, website and application development. Additionally, I collaborate with clients across many industries, for the entertainment and live event industries nationwide.
The E.W. Scripps CompanyBroadcast Operations Manager
Jan. 2016 - Jan. 2018Tucson, Arizona, United StatesI managed daily program delivery as a broadcast operations manager, elevating the newscast to the most watched program. My other responsibilities include recruiting, onboarding, and training 16 direct reports in two departments and allocating an operating budget. I intellectualized the innovative three-camera production truck allowing the filming of events and video production at locations outside the studio. My most notable achievements: ➜ Landed #1 place for the KGUN 9 News at 5 pm and 6 pm in one year by implementing processes and checklists. I Inspired team collaboration, mitigated on-air mistakes, and executed excellent on-air sound, expanding audience engagement. ➜ Realized 100% restoration of staffing levels and onboarded six new hires to fill previously empty positions within the technical crew. ➜ Reached a 5% staff turnover in the production and master control departments by creating strategic plans and aligning team objectives to business goals.
Bloomberg LPStudio Operations Manager, Asia Pacific
Jan. 2012 - Jan. 2014Hong KongDirecting and mentoring 13 direct reports, I strengthened team collaboration and working culture. My additional responsibilities included overseeing the daily control room and studio operations, spearheading equipment upgrades, and coordinating production schedules. Additionally, I devised the regional disaster recovery plan to avert broadcast outages. I consistently delivered all Capex projects 7% to 10% under budget. I most notably improved product quality and minimized on-air mistakes, contributing to First Up winning the 2013 Best News Program from the Asian Television Awards.
energyNOW!Director of Broadcasting
Jan. 2008 - Jan. 2012Washington D.C. Metro AreaAs the director of broadcasting, I led eight to ten tech crews and directed live and live-to-tape productions for the internet broadcast startup. I navigated the organization through the startup lifecycle into a functioning broadcast facility. Additionally, I engineered the design and buildout for a modernized broadcast station and orchestrated the control room and studio upgrades, enhancing broadcast applications. Lastly, I conducted a cost-benefit analysis and added another revenue stream by renting out the facility when not in use. My most notable achievements: ➜ Spurred a +200% surge in viewership by designing and installing the control and virtual set, expanding broadcast facilities, and increasing production values. ➜ Played a crucial role in establishing energyNOW! as a key influencer to Washington insiders, including senators and representatives, helping shape environmental policy through reporting.
WYCC PBS ChicagoDirector | TD | Engineer
Jul. 2005 - Mar. 2008Greater Chicago Area➜ Designer and Engineer of Control Room and WKKC Radio On-Air Studio
➜ Crew Chief for all Studio/Remote Productions
➜ Maintenance Engineer for Control Room/Studio/Remote Kit Equipment
➜ Director of Live/Live to Tape Segment and Programming (Studio and Remote)
➜ Technical Director Live/Live to Tape Programming - Sony MVS 8000, Sony DVS 7000
➜ Audio Engineer - Euphonix Max Air, Mackie 24x8, Mackie TT24
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