Teamspan Global SolutionsAccount Specialist (Account Point of Contact)
Jan. 2014 - Dec. 2018NCR - National Capital Region, PhilippinesAs the client's Point-of-Contact, responsibilites for this role as follows: • Handling a wide range of team whenever our on-shore manager needs assistance. • Manages a team of 13 people. • Overseeing the team’s adherence and productivity. • Aligning the workloads of the associates depending on the needs of the client. • Submits daily reports that the client’s needs on a daily basis. (OT Allocation, Workload Assignment, Attendance Update, Absences and Adherence Report) • Making sure that the team is efficient with their daily task. • Doing admin task for Teamspan like coaching logs, productivity report and overseeing the continuous growth and looking for opportunities on how the company will be able to sell more seats to the client. (Vendor Management)