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Work Background
Miller’s Consulting Services and ProductsVeteran Affairs Claim Admin & Support Specialist
Mar. 2024United States
Transitional Living & Enrichment ServicesBusiness Virtul Assistant
Dec. 2023 - Dec. 2023United States
Kerynne Porter Vance Life CoachBusiness Coaching Specialist
Sep. 2023 - Dec. 2023South KoreaProvides the following services to the Client for the following: Study Analysis of Catered Services: Conduct an analysis of the Client's catered services to identify target audiences and potential leads. Asset Creation for Social Media Posting: Create and deliver social media content, including graphics, captions, and scheduling. Interacting with Prospects: Engage with prospects and potential leads through social media channels. Attracting Future Clients: Implement strategies to attract future clients interested in the Client's services. Nurturing of Leads: Develop lead nurturing campaigns to guide potential clients through the sales funnel.
VirtuverseBusiness Coach
Aug. 2023 - Sep. 2023National Capital Region, Philippines
VirtuversVirtual Assistant Coach
Aug. 2023 - Aug. 2023National Capital Region, Philippines
My Freight VAAdministrative Support Specialist
Mar. 2023 - Sep. 2023Brisbane, Queensland, Australia
Goldman & Co Lawyers Pty LimitedSenior Paralegal
Sep. 2022 - Sep. 2022Sydney, New South Wales, Australia- conduct trainings & pocket sessions with paralegals on how to use LEAP LEGAL system
- assign daily tasks to paralegals on a daily basis, ensuring that the taskks are done in a timely manner.
- addressing issues thatr the paralegals may encpounter during the course of their tasks.
UMan Recruitment Pty LtdRecruiters Assistant
Aug. 2022 - Jan. 2023Sydney, New South Wales, Australia
The Rasool Law Group, PLLCLegal Virtual Assistant
Jul. 2021Greater New York City AreaThe company is a cutting-edge boutique law firm with offices in New York that specializes in intellectual property, entertainment, and sports law. They collaborate with established and upcoming small businessowners, experts in the sports and entertainment industries, and a variety of expanding companies.
My responsibilities included the following: Email Management, Entering of client details &Invoicing thru Practive Panther& Creating outside invoices & other admin duties
The Workbench PHPrincipal Owner
Jan. 2021 - Feb. 2023PhilippinesWe make sure that there is always a spark between the clients and with their chosen staff through our portal. We make sure that your chosen staff is well equipped of how a calibered virtual assistant works and with the right attitude towards work, they would have that spark for you to choose them!
WorkBenchBusiness Owner
Dec. 2020 - Oct. 2021PhilippinesWe at Workbench, we give revolutionary way of recruiting the right staff for your business. We may be small at size, but the network that we have and the credibility that we bring to both staff and clients brings joy to their business. If you are looking for a recruitment firm who hires people not for skills but for attitude and willingness to work, then you can message me any time! We would like to offer you our services to bring goodwill to your business. Don't shy away, just trust!
Pineapple StaffingBusiness Virtual Assistant
Nov. 2020 - Sep. 2022PhilippinesAs a Business Virtual Assistant, the major tasks are to perform various administrative tasks including email management, organising the business' file management system, handling Quickbooks, scheduling meeting and making travel arrangements.
Credit Repair SolicitorsChief Compliance Officer
Sep. 2020 - Feb. 2022Australia- leading and implementing quality, risk and policy frameworks to
confirm the case officer's commission at the end of the month.
- Conduction weekly coaching sessions with the case officers for ant
challenged to be raised with the higher management for proper
resolution
- Assisting the case officers with their technical & process issues
- Organizing enquiry queue to be assigned to the case officers.
- Checking the queue system for proper distribution of the client
enquiries.
- Creation & updating of Workflow of the department to be aligned
and compliant with the Law Society of South Australia.
- Conduct weekly Team Meetings to ensure that the team is aligned
with the updates & to ensure that everyone's mental health is still ok.
PivotusAdOps Executive
Sep. 2019 - Sep. 2020Brisbane, Queensland, AustraliaWorked with as an AdOps Executive for a Digital Marketing company based in Australia. The role entails skills to liaise with clients on a daily basis mainly in relation with their requirements to move forward with the campaigns that should be launched. Another skill unlocked was checking of assets and creatives to various platforms such as TTD (The Trade Desk), HTMl5 Generator, and more. This skill gave me a way to have an indepth appreciation of the assets and creatives that a platform can have - Native, FB, YT, LI and Instagram. Checking of GTMs has also be a bonus on the side for me to know if we the campaign requires tags and all.
Pineapple StaffingLegal Virtual Office Assistant
Jan. 2019 - Feb. 2023United States- ensuring all tasks are done being given through emil.
- opening of matters, entering payments, saving documents & generating invoices through Practice Panther system.
- generating & creation of outside Legal Invoices for other law offices that my client is affiliated.
CONATUR LEGALOffice Manager
Apr. 2018 - Feb. 2022Adelaide, AustraliaThe duty of a law office manager at Conatur Legal is to ensure the office is running smoothly. They coordinate and monitor all activities within the law office. During a typical day a manager may check over completed documents for accuracy and quality, hold a staff meeting and ensure a lawyer has all necessary paperwork to take to court. The manager is responsible for assigning tasks and ensuring tasks are completed on time and in accordance with quality guidelines. Other job duties include greeting clients, answering incoming calls, managing e-mail correspondence and handling clerical tasks. Additional job duties of a law office manager include: Preparing subpoenas and other legal documents
Handling legal research
Preparing memos and other correspondence
Creating client files
Training new staff
Scheduling attorney and client meetings
EMAPTAOffice Manager
Apr. 2018 - Jun. 2019Adelaide, AustraliaThe duty of a law office manager at Conatur Legal is to ensure the office is running smoothly. They coordinate and monitor all activities within the law office. During a typical day a manager may check over completed documents for accuracy and quality, hold a staff meeting and ensure a lawyer has all necessary paperwork to take to court. The manager is responsible for assigning tasks and ensuring tasks are completed on time and in accordance with quality guidelines. Other job duties include greeting clients, answering incoming calls, managing e-mail correspondence and handling clerical tasks. Additional job duties of a law office manager include: Preparing subpoenas and other legal documents
Handling legal research
Preparing memos and other correspondence
Creating client files
Training new staff
Scheduling attorney and client meetings
EMAPTAVirtual Assistant
Apr. 2018 - Jun. 2018Adelaide, AustraliaThe Virtual Assistant role works directly to the Principal Solicitor for an AU account that has the following responsobilities: • Email management
• Matter opening and workflow management
• Centralization of knowledge and precedents
• SAILIS/Government searches • Client data entry and marketing mail outs
• Managing Client Invoicing and Debt Recovery
• Research and sourcing of information
• Perform other job related duties as assigned and assist lawyers when neeeded.
CintasSenior Indexer
Jan. 2014 - Dec. 2018FloridaAs an Indexer, here are the responsibilites for this role: • Expedites work orders to make sure maintenance pushes through. • Indexes/sort paperwork that are sent by the affiliates. • Email management
Teamspan Global SolutionsAccount Specialist (Account Point of Contact)
Jan. 2014 - Dec. 2018NCR - National Capital Region, PhilippinesAs the client's Point-of-Contact, responsibilites for this role as follows: • Handling a wide range of team whenever our on-shore manager needs assistance. • Manages a team of 13 people. • Overseeing the team’s adherence and productivity. • Aligning the workloads of the associates depending on the needs of the client. • Submits daily reports that the client’s needs on a daily basis. (OT Allocation, Workload Assignment, Attendance Update, Absences and Adherence Report) • Making sure that the team is efficient with their daily task. • Doing admin task for Teamspan like coaching logs, productivity report and overseeing the continuous growth and looking for opportunities on how the company will be able to sell more seats to the client. (Vendor Management)
Thomson ReutersSpeaker
Jan. 2014 - Dec. 2015
AltisourceSenior Property Preservation - Mailbox Department
Jan. 2013 - Oct. 2014GeorgiaI do handle emails coming from City Code Officers and all other affiliates like Vendors, Internal Departments, Neighbors, etc. We identify what kind of violation we have received and also we identify if it is a potential violation or just a notification from the city. Then, we assign this to Code Compliance Specialists from our end for them to process and cure the said violations. My task is to identify, coordinate and disseminate tasks to CCS within our program and making sure that all of their requests are processed in a timely manner. Lastly, I do roadshows for new hire CCS in our department. I make sure that the Mailbox Department is well introduced to them which scopes on how to make requests for a violation to be opened in their queue and so on and so forth.
RemoteStaff LimitedContractor - Virtual Assistant
Nov. 2012 - Feb. 2013Manila, PhilippinesI do paper works for my client which handles HR Recruitment and Staff Recruitment. I update their records by calling each and every company to ask if the e-mail addresses and the contact person is still updated.
Sequel Staffing Solutions LtdVirtual Assistant
Oct. 2012 - Feb. 2013Manila PhilippinesSequel Staffing Solutions Ltd is an independent recruitment specialist whose sole objective is to utilize technology and take advantage of network business opportunities. As a Virtual Assistant for this company, they give me a list of companies that I should be able to get an updated contact details in a daily basis. This list is refreshed every day with at least 150 company listings. All kind of resources should be exhausted such as Linked listings, online search and company's website for most recent contact information details before sending back to the principal.
C3/CustomerContactChannels, Inc.Quality Assurance Representative
May. 2012 - Oct. 2012Bonifacio Global City, TaguigWe monitor off-shore agents. Providing their coaches feedback in a positive manner. We define their behavior and make sure that we would be able to promote the behavioral guide for them to be better agents.
Evenements ServicesBusiness Owner
Jan. 2012 - Feb. 2023NCR - National Capital Region, PhilippinesWe cater all type of events and all the things that you may need for your events. It is like a "One Stop Shop" for you!
ConvergysTrusted Adviser
Jan. 2011 - Apr. 2012Do outbound calls for a Telco account based in the U.S. Also, we are Tier 2 with Tech and Tier 2 with Billing.
Firstsource Solutions LimitedRelationship Manager
Jan. 2010 - Jan. 2011I handle Barclay Cards US and do customer care service and up-selling card insurance. We do assist customers regarding their accounts with Barclay's. Also, we do handle balance transfers and all other financial needs for Barclay's customers and potential clients.
EXLCustomer Service Representative
Jul. 2009 - Nov. 2010One eCom, SM Mall of Asia Complex, Pasay CityWe assist in solving annuity issues for US-based customers.
TeleTechGlobal Shared Services QA Analyst
Oct. 2008 - Mar. 2009We monitor agents from Timmins and Bremerton for a Telco account. Six sigma and ISO Certified.
Idama Facilities Management SolutionsHospitality Officer (Receptionist – Grade 2)
Dec. 2006 - Mar. 2007Sheik Zayeed Rd. Dubai, UAEDeliver Reception services in a professional and consistent customer focused manner thus ensuring the client’s corporate image is positively projected at all times to both internal and external customers.
SkyCom Communications FZ LLCOutbound Sales Representative
Feb. 2006 - Jul. 2006Bldg. 11 Dubai Internet City, Dubai, United Arab EmiratesThis is a UK-based telecommunications Company that caters mobile contracts. I am one of the authorized re-sellers for major networks. We do handle 3G Network, Orange, T-Mobile and O2 but I am basically focusing in only 2 campaigns that are 3G and Orange Network. I do hard-core selling to these customers trying to convince them to switch to 3G network. While those who are in 3G network already, I am giving them the opportunity to have a second phone from the same network.
VXI Global Solutions, LLCQuality Assurance Analyst
Jan. 2003 - Dec. 2006I monitor calls for outbound sales and inbound customer care.
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