ADPSr. Director, L&P Curriculum Design - Major Account Services
May. 2013 - Jan. 2016Cincinnati, Ohio AreaLed a team that designs and develops onboarding, product, business applications, business practices and processes, business-specific technology, job-specific, industry certification and World Class learning solutions. Responsible for analyzing and selecting the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.
• Improved financial performance through process redesign, improved staff utilization and improved output. Implemented structured processes and measures to track performance. Improved budget performance saving 15% or $185k in first year.
• Improved efficiency of design processes through business process improvement. Implemented AGILE / SAM design methodology to improve design cycle time by 12%. Implemented processes to proactively capture and track business training needs in order to prioritize work effort. Moved the utilization team from 78% to 92% in 12 months.
• Improved team engagement scores by 25% through communication, structured development, scheduled one on one conversations, skip levels and setting business objectives.
• Implemented project prioritization process with business leaders to ensure focus on strategic business priorities. Leveraged resources to drive training content reduction reducing training times by 25%.