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Work Background
EricssonDomain Architect - Core and Network Management Solutions
Dec. 2022City of Johannesburg, Gauteng, South AfricaDomain deliveries for network management solutions (OSS - BSS), Server / Serverless technologies, Dockers, Kubernetes, and XaaS, through various cloud platforms. Amalgamating tool and product offerings in this domain, with a track record of building and scaling platforms used by customers globally. Key Responsibilities:
1. Market and Customer Insight: analyses of product trends, customer feedback, and deployment landscape to inform product decisions.
a. Process management cycles, invoking document provisioning, input requirements for financial or business cases, definition of business rules and working with customer experience teams to define product and customer journeys.
2. Product Strategy and Development, for comprehensive outlines driving growth and profitability.
a. Conducting product impact research and analysis to de-risk and further opportunity development.
3. Cross-functional collaboration, and working closely with other engineering, design, and auxiliary internal teams to reinforce delivery efforts.
4. Product Launch and Lifecycle Management: Oversee process control from concept (planning, design, provisioning) to launch, ensuring alignment with business objectives.
a. Coordinate with support, sales, and operations/delivery teams to develop and execute go-to-market strategies. b. Demonstrate experience in crafting well-architected designs, development, testing, resiliency, and operational stability, showing capabilities of the deployed applications.
5. Financial Management, to develop, contribute, or manage product budgets, forecasts, and pricing strategies.
a. Analyze the impact on unadjusted margins, and performance, while offering provisional recommendations to achieve revenue and profitability targets.
6. Stakeholder Communication with emphasis on product plans, progress, and performance to senior management and other stakeholders.
a. Present product or project concepts and updates at internal and external meetings.
Ericsson RSSACognitive Network Solutions Engineer
Apr. 2017 - Nov. 2022Johannesburg Area, South AfricaRole functions were the design, implementation, and optimization of network solutions for RAN and private networking domains. Delivery of adaptive solutions, meeting the evolving networking needs of clients through intelligent design. Key Responsibilities:
1. Solution Design and Implementation: development using advanced analytics, enhancing network management and performance.
a. Lead the integration of new products or perform upgrades to ensure compatibility with the lifecycle evolution of market trends and infrastructure requirements.
2. Product or vendor swap-out management through process control, including assessing compatibility, planning, integration, and transition to minimize disruption.
a. Network Analysis to monitor and optimize performance during or after vendor transitions. b. Technical Support and troubleshooting, providing expert-level support for network solutions and vendor integrations.
i. Addressing complex technical issues and ensuring the stability of network operations.
c. Implement models to proactively identify and resolve network issues, ensuring enhanced reliability and efficiency.
3. Research and Development to stay current with advancements in cognitive networking, machine learning, and AI technologies.
a. Contributing to new methodologies and tool evaluation to improve the capabilities and performance of network solutions and vendor management.
4. Documentation and training not limited to design specifications, implementation guidelines, vendor integration processes, TQM blueprints, SOPs, etc.
a. Additional support on products, solutions, and vendor management.
5. Collaboration and Communication with cross-functional teams to ensure successful deployment of products, solutions and involved vendors.
EricssonNetwork and Optimization Engineer
Apr. 2016 - Mar. 2017City of Johannesburg, Gauteng, South AfricaRadio Access Network Engineering solutions through the below sub-activities; 1. Management of multiple products and projects engagements: • Developed project plans, negotiated project resources, and ensured project delivery milestones are met.
• Managed sub-project streams, while reporting on product performance and reducing implementation and risk.
2. Market objectives for products and services: • Understand the market, customer, competitor, and resource mix. • Establish plans, and market forecasts in alignment with the business goals and objectives.
• Leveraged data-driven analysis to define and implement product strategies, optimizing ecosystem performance within the customer units/sectors. 3. Product Lifecycle Management: • Develop product strategy and value propositions to ensure market variables are established i.e., product, price, place, and promotion.
• Determined, documented, and reviewed requirements for projects within the scope of the value stream.
• Validation of the service objectives and capturing business requirements through active listening & questioning techniques. • Review technical specifications to ensure user and functional requirements are met.
• Designed and documented workflows, to offer recommendations that positively impact operational effectiveness.
4. Manage Relationships: • Built and managed relationships with all internal and external stakeholders in the product lifecycle management process.
• Supported sales, marketing, and operations initiatives, including customer-specific solutions, for the continuity of strategic business opportunities.
5. As part of the road map execution
• Conducted feature trials for new use cases, contributing to R&D efforts for enhanced product offerings. • Engaged the company, customers, the development teams, and any third parties regarding software functionality throughout the development cycle.
• Analysis undertaken and delivered to inform, manage, and drive stakeholder expectations.
Ericsson South AfricaData Analytics and Governance Consultant
Sep. 2015 - Mar. 2016Johannesburg Area, South Africa-Ensuring data quality and integrity for the management for cell sites inventory. -Handling and resolution of any exceptions that arise in the day to day running of the network inventory programme.
-Modelling of any needed components as part of a site template and validating it for presentation to the client/customer.
-Any responsibilities assigned, as brought on by the customer to ensure project completion.
Ericsson South AfricaData Quality Coordinator
Aug. 2015 - Aug. 2015Johannesburg Area, South Africa Validation of mobile cell sites for a client's network inventory programme.
Lafarge Cement ZimbabweIntern - Electrical Engineer
Sep. 2008 - Sep. 2009Harare ZimbabweElectrical Engineering Intern responsible for but not limited to the day to day equipment management in the cement plant, team management and planning for project delivery.
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