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Work Background
Laboratorios LAMMedical Direction Assistant
May. 2023Santo Domingo, Distrito Nacional, Dominican Republic• Strategic Planning Assistance: Aid in the development and implementation of strategic medical initiatives that align with the organization’s goals, ensuring efficient and effective healthcare delivery.
• Project Management: Oversee and manage critical projects from inception to completion, coordinating with various departments to ensure timely and successful execution.
• Stakeholder Engagement: Maintain robust communication with healthcare professionals, and internal teams to facilitate seamless operations and compliance with health standards. • Training and Development: Organize training sessions for internal and medical staff to ensure they are up-to-date with the latest healthcare practices and technologies.
Airlink Distribution IncShipping and Receiving Supervisor
Aug. 2019 - Apr. 2023Santo Domingo Este, Santo Domingo, Dominican Republic• In/Out Shipment Readiness (Packing List, Commercial Invoice. FedEx Shipping Label creation (Both FedEx website and Ship Manager software). Domestic, International and LTL Freight rates and pickup scheduling. Importer/Exporter Declaration of repair. Aluminum Extrusion/TSCA Toxicity Form. DUA/VUCE Request w/Broker).
Airlink Distribution IncMicrosoft SharePoint Builder
Aug. 2019 - Mar. 2023Santo Domingo Este, Santo Domingo, Dominican Republic• Developed Suggestions Mailbox, integrating Power Automate and MS Forms for employees to submit all their thoughts (Management/Company feedback, new ideas to improve production, compliments and complaints, etc.) anonymously.
• Designed/Maintained internal website based on client´s needs (Sites creation/management, document libraries permission controller).
• Provided training/support to end-users, attending day-to-day inquiries regarding SharePoint usage.
Airlink Distribution IncMicrosoft Admin Center Manager
Aug. 2019 - Mar. 2023Santo Domingo Este, Santo Domingo, Dominican Republic• Direct contact with Microsoft on behalf of the company offering a dedicated customer support to facilitate communication and resolution.
• MS Global Administrator (Inside company´s domain), creating and managing accounts for new users, providing/revoking permissions, remote email forwarding, password resetting, license assignment to both, tenant/domain and the end-user.
• Microsoft Azure/Active Directory Admin, managing all users information in one place.
• Microsoft Teams Administration and Training.
• Power Automate Trained (Cloud automated process flows builder).
• OneDrive Admin, assigning storage capacity to users based on client´s needs.
Airlink Distribution IncBilingüal Administrative Assistant (Spanish/English)
Aug. 2019 - Mar. 2023Santo Domingo Este, Santo Domingo, Dominican Republic• Provided translation to ensure fluent communication between CEO, management and Production floor, both, on-site and virtual meetings.
• Trained company´s personnel on Microsoft Teams and kept team up to date with software updates.
• Scheduled appointments, coordinated meetings and managed files to coordinate project materials, while providing support to Human Resources and Purchasing departments.
TeleperformanceSupervisor Of Operations
Aug. 2015 - Jul. 2018Santo Domingo, Distrito Nacional, Dominican Republic• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals presenting productivity reports to managers.
• Improved production metrics (AHT, Adherence and QA) by creating employee´s recognition and reward practices. • Planned delivery routing, team workflows and promotional initiatives.
TeleperformanceClient´s Product Trainer
Aug. 2015 - Jul. 2018Santo Domingo, Distrito Nacional, Dominican Republic• Trained new hires based on client´s specific product/needs/requests. • Managed training schedule and kept records of training courses and attendance.
• Evaluated employee performance and training progress until readiness to be prompted to the production floor. • Tracked new hired´s perfomance on OJT to fulfill any additional training needs.
TeleperformanceQuality Assurance Analyst
Aug. 2015 - Jul. 2018Santo Domingo, Distrito Nacional, Dominican Republic• Listened to CSR´s calls and scheduled 1/1 feedback sessions to train employees to fulfill quality standards for FedEx Domestic (Express/Ground), International and USPS.
• Collected and analyzed data including failed processes and recalls creating accurate quality documentation.
• Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
TeleperformanceBilingüal Customer Service Hero
Aug. 2015 - Jul. 2018Santo Domingo, Distrito Nacional, Dominican Republic• Provided outstanding customer service for FedEx International Division, by attending closely to concerns and developing solutions while delivering the Purple Promise.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumers complaints.
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