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Work Background
NavioVice President, Operations
Jan. 2021 - May. 2023San Francisco, California, United StatesExperienced Vice President of Operations with a proven track record of managing day-to-day operations across core business functions. Skilled in driving operational efficiency, fostering team cohesion, and enhancing organizational culture. Adept at implementing management frameworks and authoring key company documents to support scalable people management. Demonstrated success in leading product adaptation projects to improve employee satisfaction and alignment. - Strategically managed day-to-day operations across core business functions (HR, finance, compliance).
- Orchestrated major company-wide meetings and events, fostering team cohesion and alignment.
- Cultivated a high-performance organizational culture that significantly boosted employee engagement and satisfaction.
- Implemented key management frameworks, including OKRs and QBRs, to align and focus company efforts.
- Authored the employee handbook and company Norms of Work, enhancing scalability in people management.
- Pioneered a project to adapt and customize our product to measure and improve employee satisfaction and alignment, generating actionable insights that informed cultural initiatives and product development.
NavioChief Of Staff
Apr. 2020 - Dec. 2020San Francisco, California, United StatesProactive Chief of Staff with extensive experience in driving organizational strategy and operational efficiency. Expert in managing daily operations, optimizing business processes, and supporting the CEO's strategic initiatives. Skilled in enhancing stakeholder engagement, facilitating cross-functional collaboration, and implementing risk management solutions to support sustainable growth. - Oversaw daily operations, streamlined business processes, and managed key projects to enhance productivity and effectiveness.
- Supported the CEO's strategic vision by managing internal and external relationships and strengthening stakeholder engagement.
- Facilitated cross-functional discussions to drive efficient decision-making and execution across departments.
- Implemented risk management and scalability solutions, optimizing operational tools and processes to support company growth.
ZirtualNFL Program | Team Lead
Mar. 2015 - Aug. 2015Las Vegas, Nevada, United StatesDeveloped a pioneering program to support professional athletes in investing and launching businesses, setting a new industry standard. Cultivated executive-client relationships, resulting in several long-term partnerships and enhanced client trust. Led and managed a team of 10-12 Virtual Assistants, organizing professional development activities and ensuring effective team communication within a dynamic startup environment.
CHIEF ConsultingPrincipal
Jan. 2015Chief Consulting provides comprehensive leadership and support solutions, specializing in fractional chief of staff services, business operations, and strategic planning. Our expertise extends to project management, culture-building, and establishing foundational infrastructure. We primarily serve health tech and ed tech startups, venture firms, and angel investors embarking on their next stealth venture. Started a consulting company that offered a multitude of leadership and support solutions. Selected Achievements include:
- Launching a professional athlete’s non-profit foundation, enhancing community impact and engagement.
- Building onboarding infrastructure and training processes for multiple technology startups, ensuring seamless integration and employee readiness.
- Directing several strategic public relations projects, elevating client visibility and brand reputation.
- Organizing and managing large corporate conference congresses, facilitating industry collaboration and knowledge sharing.
Barnes & NobleCommunity Relations Manager
Jan. 2005 - Dec. 2007Orlando, Florida Area- Boosted institutional sales to schools, corporations, and other organizations by 20%, driving revenue growth and expanding market reach.
- Planned and coordinated author signings, in-store events, and offsite sales opportunities, enhancing community engagement and brand visibility.
- Directed store publicity, organized merchandise placement, and developed strategic marketing initiatives, resulting in increased customer traffic and sales.
Barnes & NobleDepartment Manager
Jan. 2004 - Dec. 2005Orlando, Florida Area- Managed merchandising and store operations, ensuring optimal product placement and inventory management to drive sales.
- Anticipated and tracked sales, returns, and inventory, maintaining accurate records and supporting data-driven decision-making.
- Oversaw hiring, development, evaluation, supervision, and motivation of store staff, fostering a high-performing and customer-focused team.
World Basketball AssociationDirector of Game Operations
Jan. 2004 - Dec. 2004Greater Atlanta Area- Developed, planned, and organized game night schedules, team operations, and activities, ensuring seamless execution and enhanced fan experiences.
- Managed office operations and served as the primary point of contact for the Macon Blaze, facilitating effective communication and operational efficiency.
CustomScoopDatabase | Research | Sales
Jan. 2001 - Dec. 2004Greater Boston Area- Curated and maintained a comprehensive news source database, ensuring up-to-date and relevant information for strategic decision-making.
- Conducted competitor research and analysis, providing insights that informed business strategies and enhanced market positioning.
- Addressed customer troubleshooting issues, delivering prompt and effective solutions to enhance customer satisfaction and retention.
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