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Work Background
Loyalty LighthouseLoyalty Consultant - weServed | a loyalty & rewards proposition for UK Veterans
Jan. 2024London Area, United KingdomHelping an incredible team bring to market a loyalty & rewards platform specifically for UK Veterans. www.we-served.com (weServed)
Loyalty LighthouseConsultant - CONFIDENTIAL
Aug. 2023 - Sep. 2024London Area, United KingdomClient Confidential
Global Loyalty OrganisationDeputy Chairman
Dec. 2022We are the professional membership body for loyalty & customer engagement professionals, companies & solution providers.
We are working to promote the highest standards and innovation in customer loyalty. Whatever you are looking to achieve in your business career, as a company or an individual, membership of the Global Loyalty Organisation can help you to grow your business & reach your professional goals.
Loyalty LighthouseLoyalty Consultant | Jaguar Land Rover - Pivotal
Oct. 2021 - Aug. 2023United KingdomDesign and develop loyalty strategy and program framework for car ownership on subscription www.drivepivotal.com
Loyalty Lighthouse Consultant | CIRRUS AIRCRAFT
Dec. 2020 - Jun. 2021UK & USASupporting the CIRRUS AIRCRAFT in a number of strategic initiatives and reviews.
Loyalty LighthouseLoyalty Consultant - COMOCLUB | COMO GROUP | SINGAPORE
Mar. 2020 - Dec. 2021Supporting COMO GROUP restructure its loyalty proposition and support the transition to a new platform to service the whole group as one loyalty offering.
Loyalty LighthouseLoyalty Consultant & Advisor | Artos Systems
Dec. 2019 - Jun. 2020London, United Kingdom
Loyalty LighthouseLoyalty Consultant - Signature Flight Support
Apr. 2019 - Aug. 2020World wideWorking with a first class leadership team to stabilise, enhance and redefine loyalty.
Loyalty LighthouseLoyalty Consultant | EasyJet
Nov. 2018 - Apr. 2019
Loyalty LighthouseLoyalty Consultant & Advisor | Koin Rewards
Oct. 2018 - Jan. 2020London, United Kingdom
Loyalty LighthouseMD - Loyalty Consultancy
Sep. 2017London, United Kingdom
Loyalty LighthouseConsultant - Fly Victor | Private Jet Aviation
Sep. 2017 - Apr. 2019London, United Kingdom
Etihad AirwaysGroup Head of Partnerships | Global Loyalty
Sep. 2016 - Sep. 2017United Kingdom & UAELeading the management of existing, and the acquisition of new partnerships across the leading loyalty programmes in the group including; topbonus, MilleMiglia, Jet Privilege and Etihad Guest.
Kaligo Travel SolutionsManaging Director - Europe
Oct. 2014 - Sep. 2016United KingdomPlaying a key role in bringing a highly innovative business to market from "stealth" to becoming one of the leading online hotel booking verticals in the industry. Working alongside 40 airline loyalty programmes to bring super rich collection opportunities to engaged members of our partner airline loyalty currencies.
AviosSenior Vice President - Avios Asia
Mar. 2013 - Oct. 2014This is the company’s first regional role with operational and strategic responsibility for key Asian markets including, India, Singapore, South Korea, Japan and China. P&L responsibility coupled with the co-ordination of matrix teams to deliver partnership marketing across the region.
AviosHead of Global Business Development
Apr. 2012 - Mar. 2013United KingdomAfter a fruitful 3 years of building experience and a solid reputation within the company, a change of role was identified and executed in May 2012 to Head of Global Business Development. The change of role came with a rapid shift in focus, charged with expanding the Avios collection partnerships across key markets as well as exploring market potential in new markets with prolonged periods spent across Asia. Successfully overcame the challenge of inheriting a small team of 3 people, from a standing start and initiating the rapid growth and progression of a new business pipeline valued close to £13m.
AviosHead of Marketing Planning & Prioritisation
Apr. 2009 - Apr. 2012UKAccountable for managing and delivering marketing activities to the base of 1.9m active Airmiles members and a wider remit of de-conflicting marketing activities across partner channels, which required significant communication with a number of departments and agencies. A key function of the role was the management of a team of 23 personnel, comprising of Campaign Data Analysts, Campaign Managers and Studio & Production, including all reporting activity, mentoring and personal development. Integral involvement in the planning and execution of the transition from Airmiles to Avios, (a 12-month project), and successful implementation of all associated marketing communications.
Helvetic Consultancy - Self Employed ConsultantManagement & Strategy Consultant
Mar. 2006 - Apr. 2009Consulted for: Financial Services Net Limited. Owner and operator of several mainstream financial services websites including mortgages.co.uk, carfinance.co.uk, lifeinsurance.co.uk . Responsible for the strategic shift from PPC revenue model to Lead Generation; Sales planning and Service testing, Organizational Change and process improvements, Sales & Channel Management,Partner acquisition,New Product launch- Lead generations. DMGT, Daily Mail Group (UK) – Project lead in launching new business ventures. Involved in preparing and presenting board level documentation to secure project support. Worked with Mergers & Acquisitions, New Product Scope and Development. 0odle.com (USA) – Set up Online payment facilities for US & UK Operations. Local.com (USA) – Online Business Directory. Leading US online Business Directory. - Assist in devising launch strategy for UK market.
On going consultancy and facilitation to establish market position
Touch LocalGroup Commercial Director
Sep. 2004 - Mar. 2006London, United KingdomGroup Commercial Director responsible for establishing strong commercial relationships with business partners and expanding global reach of services.
Barclays BankCash Manager, ITCM
Jan. 2003 - Jan. 2004
WorldPay PLCSenior Partner Manager - EMEA
Jan. 1999 - Jan. 2003
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