Stefannie Beltran

PMO Dirctor @Zimmer Biomet

PartnerAccountantM&A ExpertUX/UI Designer🗿 HR🐦 DesignCommunication Designer🧨 Consulting🏦 FinanceHR DirectorHR GeneralistHR Business PartnerLife CoachingAdvisorArchitect

Zimmer Biomet is a leading global company in the medical device market, specializing in designing, manufacturing, and marketing orthopedic reconstructive products. As the PMO Director, Stefannie Beltran is responsible for overseeing project management activities across the company, ensuring alignment with business strategies and objectives. She plays a crucial role in leading project teams, managing resources, and implementing project management methodologies to deliver high-quality products and services. Her leadership contributes significantly to Zimmer Biomet's mission to alleviate pain and improve the quality of life for people around the world.

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Work Background

Zimmer BiometRegional Associate Director - PMO Americas Lead

Aug. 2022Bogotá, Distrito Capital, Colombia

Zimmer BiometGBS Program Manager - Americas

Jul. 2021 - Aug. 2022Bogotá, Distrito Capital, Colombia

Johnson & JohnsonLATAM GS Project Manager

Jan. 2020 - Jul. 2021Bogotá, Bogotá D.C., Colombia• Manage GS regional projects (as assigned) from planning, execution, reporting, monitoring through HyperCare / stabilization and closing lifecycle across Latin America region. • Provide project management leadership and expertise as well as drive GS PMO and portfolio process and best practices. • Look for process improvement opportunities including project team engagement, project delivery, reporting and communications. • Build strong partnerships with functional leadership teams and organization to understand potential new demand coming into the PMO organization as well as areas of opportunity such as pain-points and improvement areas. • Provide leadership, direction, coaching and feedback as required to team members to drive successful project outcomes. • Support portfolio maturity and grow team capability, knowledge, skills and understanding of the region / country or J&J GS functions by organizing knowledge sharing activities for members of the team / region / country supported.

Johnson & JohnsonSupport Service Lead

Feb. 2018 - Jan. 2020Bogotá D.C., Colombia• UX Lead for Procurement Latam. • BPO - Help Desk Latam SPOC. • Working closely with the S2S Support Services, Service Delivery Teams and service providers to deploy the Global User Support Model in the region through one standard process, tracking, SLAs, governance, and process compliance approach. • Accountable for the deployment, management and monitoring operating procedures, policies and the day-to-day activities of SLA service providers, including triage to manage customer reported issues and escalation process, whilst improving service provider performance through accountability and achievement of the SLAs. • Monitor accuracy of reporting and issues of SLA exception reporting. Identify, resolve and communicate critical user support issues in a timely manner. Ensure Regional Support Services has the appropriate tools and resources and the business as usual knowledge transfer and technical capabilities are functioning properly. • Ensures service provider has robust training and process deployment execution approach, and all regional compliance responsibilities and reporting met. Also responsible to identify and implements strategies to improve quality of service, productivity and profitability. • Maintain and monitor regional Voice of the Customer (VOC) and complaints including root cause analysis across partners, you should also have the ability to influence and align cross functional partners to action plans for addressing VOC, ensuring customers and partners needs are being met. • Ensure robust regionally deployed User Support initiatives have robust project and change management plans and appropriate regional requirements met, impact assessments, testing, training, communications, etc.

Anheuser-Busch InBevCI Expert

Jan. 2017 - Feb. 2018Bogotá D.C., Colombia• COPEC Process Specialist. • Ensure the proper operation of the Business and Process KPI’s for new service delivery functions. • Provide guidance and counseling on performance management initiatives. • Coordinate regional performance indicator information, providing regular updates to partner authorities. • Devise and implement policies and strategies for the development, implementation, and monitoring of local service delivery performance standards. • Analyses existing programs to determine their ongoing ability to support the stated objectives. • Analyzes and reports on measurement results. • Develops ideas/uses for technology, in human performance processes.

SABMillerRegional Customer Support

Apr. 2014 - Dec. 2016BogotaCommunicating with people outside the organization, representing the organization to customers. Coordinate activities of vendors, business users and Procurement team to ensure National and International deliveries. Monitoring MRP materials complaints. Support to Technical and Supply Chain group. Understanding the whole process (not involved in every part) from the vendor or user request, quotation, PO creation, goods receipt, Invoice submitting, payment releasing and closing the order Maintain a high degree of customer services for all queries alignment agreed with KPI's. Provide statistics related to KPI's, and Regional Procurement performance reports including Scorecards and performance management. Colombia Suppliers Service Center management, including reports of FAQ's and performance of related teams involved in this operation.

AppleInside Sales Operations CSAC

Jun. 2012 - Apr. 2014Bogotá D.C.Operations Specialist for Latam Region. Contracts management. Operation Customer Service for CSAC Region including Colombia and Chile. Support the process behind all of the SEA's (Price Protection, DOA's, RMA's, MDF's, credits and special pricing). Drive all the steps of on-boarding new business partner to be an Apple Indirect account. Drive the POS and Ship-To data administration process to keep the customer information updated on GMACC system. Support local and regional sales teams with ad hoc sales reports, channel coverage analytics and attainment analytics. Drive account management with the Apple Channel Partners regarding business operational items on CSAC Region.

TMF GroupLocal Account Executive- CAM

May. 2011 - May. 2012Bogotá D.C.Administrative Focal Point for Apple - BPO in Colombia. Coordinate the day-to-day delivery service and assuring all our foreign clients understands the compliance requirements needed in Colombia. Responsible for all client communications and conflict resolution. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Facilitated inter-departmental communications to effectively provide customer support (Payroll, HR, IT, Finance and Treasury). Developed highly empathetic client relationship and earned reputation for exceeding service standard goals. Suppliers Management. Forecasting and Financial Performance Reporting.

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